Customer Care Representative

Customer Care RepresentativeAlternate / Related Job TitlesCustomer Service RepresentativePatient Customer Support RepresentativeClient Services RepresentativeHealthcare Customer Care AssociateContact Center RepresentativeLocation & Onsite RequirementLenexa, KansasOnsite (Not eligible for remote work)Contract DetailsPosition Type: ContractContract Duration: 3 MonthsStart: As Soon As PossibleShift/Hours:1st Shift | Monday–Friday, 7:00 AM – 3:30 PM (Central Time)Job OverviewThe Customer Care Representative delivers a consistent, high-quality customer experience while supporting health-related inquiries across multiple communication channels. This role requires professionalism, empathy, attention to detail, and the ability to handle routine-complex customer interactions while maintaining strict confidentiality standards.The position supports assigned client groups and plays a key role in ensuring timely, accurate, and respectful communication related to diagnostic services.Key ResponsibilitiesDeliver exceptional customer service across voice, email, chat, fax, and digital channelsPerform routine-complexity health-related customer support activitiesMake routine outbound customer calls using established scripts and proceduresRespond to inquiries regarding patient results, tests, services, and service issuesMaintain strict confidentiality of health, personal, and customer informationDemonstrate empathy and professionalism when delivering sensitive health informationSupport multiple client groups based on business needsMeet established productivity, accuracy, and quality standardsEmbrace continuous improvement, digital tools, automation, and AI-enabled workflowsRequired Skills & QualificationsMinimum 1 year of customer service experienceStrong verbal and written communication skillsAbility to provide consistent, high-quality customer serviceStrong attention to detail, accuracy, and qualityAbility to work in a fast-paced, structured environmentPreferred Skills & ExperienceHealthcare or laboratory-related customer service experienceExperience meeting productivity and quality metricsProficiency with Outlook, Excel, phone systems, chat platforms, and digital toolsComfort working with automation and AI-supported customer interactionsAdditional RequirementsValid identification required (Driver’s License, SSN card, or Passport)Ability to work onsite during scheduled hoursCommitment to confidentiality, compliance, and professional conductBenefitsMedical InsuranceVision InsuranceDental Insurance401(k) Retirement PlanAbout the CompanyOur client is a leading provider of diagnostic information services, empowering healthier lives worldwide. Leveraging the world’s largest clinical laboratory database, they deliver insights that help identify and treat disease, promote healthy behaviors, and improve healthcare management for millions of patients and providers.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As a Native American-owned, economically disadvantaged corporation, GTT values diverse and inclusive workplaces and partners with Fortune 500 organizations across diagnostics, healthcare, banking, insurance, financial services, technology, utilities, and retail throughout the U.S. and Canada.Job Number: 26-00120 #gttqst #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers AwardsSIA’s Fastest Growing Staffing Firm: 2023 and 2015SIA’s Best Staffing Firm to Work for: 2019 -2023Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015Randstad Preferred Supplier: 2020 - 2023TechServe Alliance Excellence Award. 2019NH Business Magazines Fast 5 fastest growing companiesErnst & Young Entrepreneur of the Year Finalist: 2015