Information Technology Support Technician

Desktop/Datacenter Support Technician

Onsite

Contract

Duties

• Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT6, structured cable, fan-outs, single mode, multi-mode, RJ45, MTP/MPO, and LC.
• Familiar with different types of fiber connectors (LC, SC & MPO/MPT etc) and fiber cables (Single Mode/Multi Mode, Bundle Fiber and MPO-MPO/LC-LC/LC-SC fiber patch cords).
• The ability to use basic fiber testing tools including but not limited to Optical power meter, Optical laser source, Visual fault locator (VFL), OTDR, Optical Spectrum Analyzer (OSA), Bit Error Rate Testers (BERT), Live Fiber Detector (LFD)and Fiberscope.
• Analyze and resolve network issues associated with equipment installations / removals.
• Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
• Understand Servers (HP, Dell or Equivalent) Hardware Handling: Replacement Array cache/battery units, Internal storage array controller cards, Internal host bus adapter (HBA)/ fiber channel cards, hard disk drive (HDD) media, Processors or CPUs and individual memory modules. Replacement of system boards for servers and updating of applicable firmware information (BIOS settings, serial number, etc.).
• Understand Servers (HP, Dell or Equivalent) Software Handling: Configuration Management (Initial server BIOS configuration, asset tag, serial number, MAC address recording, and completion of requested documentation associated with server pre-configuration). Software configurations & install for requiring direct physical media connection (e.g. USB key).
• Interpret and follow detailed method of procedures (MOPS) and engineering documents / diagrams.
• Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases.
• Provide timely and accurate feedback to site survey requests.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
• Inventory, receive, and ship materials using appropriate databases.

Requirement's:

• Minimum of 1-3 years of experience
• Customer service skills
• An associates degree or bachelors degree is preferred
• A preferred