What are the responsibilities and job description for the Payroll Tax Support Specialist position at GTM Payroll Services Inc?
Join our team as a Payroll Tax Support Specialist!
Are you passionate about delivering exceptional service and working with agencies to resolve inquiries? We're seeking a dedicated Payroll Tax Support Specialist to join our team, responsible for providing top-tier tax services to private household and local business clients. If you thrive in a fast-paced, dynamic environment and possess a service-oriented mindset, we want you on our team! For local candidates, the position will be on-site.
Key Responsibilities:
- Client-Centric Focus: Deliver exceptional service by actively listening and resolving client inquiries promptly.
- AdaptabilityLearning: Stay updated on evolving payroll tax and HR laws, participating in ongoing training programs to ensure expertise.
- Client Relationship Management: Uphold high client satisfaction levels, ensuring a positive experience throughout interactions.
- Problem Resolution: Address and resolve tax notices from IRS and State agencies efficiently and accurately.
- Collaborative Approach: Work closely with internal teams to ensure seamless service delivery and process improvements.
Qualifications:
- Experience: 1-3 years in customer service. Training will be provided for the right person on tax-specific skills.
- Education: Associate's degree in business or related field.
- Skills: Strong problem-solving abilities, excellent communication, and interpersonal skills.
- Technical Aptitude: Ability to quickly adapt to new technology and systems.
Success Factors:
- Positive Attitude: Thrive in a fast-paced, growth-oriented environment with a positive mindset.
- Adaptability: Embrace change and contribute innovative ideas to enhance the client experience.
- Time Management: Meet deadlines under time constraints during peak filing periods.