What are the responsibilities and job description for the Service Writer position at GTG Peterbilt?
GTG Peterbilt – Quincy, IL is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.
Join our team as an experienced Service Writer! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You will play a key part in coordinating and communicating within the service department while handling a variety of service-related tasks.
Requirements:- Open and close work orders providing as much information as possible.
- Record, adjust and report mechanics time for work orders.
- Help cover phone calls for the Service Department.
- Try to resolve customer complaints.
- Schedule appointments.
- Assist with warranty repair paper flow.
- Consult with the parts department on special order parts and sublet repairs.
- Instruct the following shift’s service writer on any special instructions and appointments.
- Keep Service Manager informed of all customer complaints and technician problems.
- Perform other duties as assigned.
Qualifications:
- Strong customer service skills.
- General computer knowledge.
- Must pass pre-employment drug screen and background check.
Education:
- High school diploma or equivalent preferred.
- Combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- A college degree or a certificate/degree from a trade school is preferred but not required.
Benefits:
- Competitive salary and benefits package.
- Medical, Dental & Vision insurance.
- Eligibility for paid holidays at time of hire.
- PTO accrual begins on first day of employment.
- 401(k) eligibility after three months of continuous employment.
- 401 (k) match
Compensation based on education and experience.
GTG Peterbilt is an equal opportunity employer.