What are the responsibilities and job description for the Help Desk Technician position at GTG Networks?
GTG Networks is a leading IT solutions provider committed to delivering exceptional support and solutions to our clients. We specialize in helping businesses streamline their IT operations and maximize productivity. We are seeking a talented Helpdesk Engineer with some Onsite Support skills to join our team and contribute to our mission of delivering top-notch IT services.
As a Helpdesk Engineer , you will play a critical role in providing technical assistance and support to our clients, both remotely and on-site. You will be responsible for resolving technical issues related to Microsoft Windows, Microsoft 365, Windows Servers, and network troubleshooting. Your exceptional problem-solving skills, technical expertise, and customer-focused approach will be key in ensuring the smooth operation of our clients' IT environments.
Responsibilities:
Technical Support: Provide remote and on-site technical support to clients, addressing issues related to Microsoft Windows, Microsoft 365, Windows Servers, and network troubleshooting.
Troubleshooting: Diagnose and resolve hardware and software problems, ensuring minimal downtime for clients' IT systems.
Onsite Visits: Conduct on-site visits as needed to perform hardware installations, upgrades, and maintenance tasks.
Client Communication: Maintain clear and effective communication with clients, ensuring they are informed about the status of their technical issues and the progress of resolutions.
Documentation: Create and maintain detailed documentation of support activities, configurations, and troubleshooting steps for future reference.
Training: Provide training and guidance to end-users on best practices and efficient use of IT systems and software.
Collaboration: Collaborate with other team members and departments to resolve complex technical issues and contribute to the continuous improvement of our services.
Qualifications:
Technical Expertise: Proven experience in providing technical support for Microsoft Windows operating systems, Microsoft 365 applications, and Windows Server environments.
Network Troubleshooting: Strong knowledge of network troubleshooting principles, including TCP/IP, DNS, DHCP, and VPN.
Certifications: Relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or equivalent certifications are a plus.
Customer-Focused: Exceptional customer service skills with the ability to effectively communicate technical information to non-technical users.
Problem-Solving: Strong problem-solving skills and the ability to think critically under pressure.
Adaptability: Willingness to adapt to new technologies and stay updated with industry trends.
Team Player: Collaborative attitude and the ability to work effectively within a team.
Reliability: Dependable and punctual, with a commitment to meeting client needs promptly.
We offer competitive compensation packages along with benefits such as health insurance, paid time off, and opportunities for professional development and advancement. If you are passionate about technology, have strong problem-solving abilities, and enjoy helping others, we would love to hear from you.
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
Salary : $20 - $21