What are the responsibilities and job description for the Personal Banker position at GTE Financial?
Member Relationship Officer
We are seeking a customer-focused individual to join our team. The Member Relationship Officer will ensure members' needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member's immediate and future financial goals.
Key Responsibilities:
- Effective negotiation, sales, and relationship-building skills are essential.
- Proven success in prospecting, building a pipeline, and closing on sales opportunities.
- Identify, recommend, and sell suitable GTE Financial products and services to create fully engaged financial relationships.
- Originate new members through various sources to ensure continued growth for the credit union.
- Work within a teamwork environment to develop a retention strategy for new and existing members.
- Generate referrals for credit union services:
- Investment
- Insurance
- Business Services
- Mortgages
Experience:
- Effective negotiation, sales, and relationship-building skills are a must.
- Proven success in prospecting, building a pipeline, and moving sales opportunities.
- Professional demeanor with coworkers to build a proactive team environment.
Operational:
- Salesfloor management, including greeting members, directing them to the appropriate areas, and ensuring that the member's needs are met.
- Gather information, analyze facts, and educate members on suitable products/services to provide one-point resolution.
- Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
- Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
- Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
- Work in conjunction with the respective Community Development Officers to develop and strengthen relationships within the community and with community partners (Select Employee Groups).
- Conduct member financial transactions, including originate, process, and close any consumer loan products.
- Mortgages: identify the right product for the member's needs, initialize the process, gather information for processors and underwriters, establish follow-up with internal partners and member(s), and provide a good member experience throughout the process.
- Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations and security standards.
- Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
- Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
- Participate in meetings, conference calls, and events as assigned.
- Must demonstrate functional knowledge of the Bank Secrecy Act, as well as other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
- Qualify for NMLS registration according to the Safe Act.
Required Qualifications:
- High school diploma or equivalent from an accredited institution. Some college preferred.
- 1-2 years of previous experience in the financial industry or related field, or a combination of education and experience.
- Bilingual preferred (English/Spanish).
Position Details:
- Location: Community Financial Center
- Hours: Monday - Friday (9:00 am to 6:00 pm)
