What are the responsibilities and job description for the Help Desk Specialist II position at gTANGIBLE Corporation?
gTANGIBLE Corporation (gTC), www.gtangible.com, is a S corporation and a registered Government contractor that provides services and solutions in:
- National Security Programs
- Professional, Administrative, and Management Support
- Mission and Warfighter Support
We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.
Requisition Type: Contingent (Open)
Position Status: Full Time
Position Title: Help Desk Specialist II
Location: Washington, DC
Security Clearance Level: Top Secret/SCI, SAP Information eligible, consent for Counterintelligence polygraph
Duties and Responsibilities
The Air Force (AF) Special Access Program (SAP) Security Support Services (SSS) assists the AF cognizant security authority in oversight of enhanced National Security Objectives supporting AF SAP interests through active and integrated security operations, processes, mechanisms, and management. This support provides multi- disciplinary security support, including specialized analytical/program protection support, while being responsive and flexible to dynamic SAP security situations.
The Help Desk Specialist provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Duties include the following:
- Software installation and support of commercial software and related upgrades.
- Update solutions database with applicable resolutions.
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
Knowledge and Qualifications
- Bachelors Degree and 5 years of related experience OR Associates Degree and 7 years of experience or 9 years of experience without a degree.
- Experience in Information Technology or a related field.
- Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire.
- SAP experience required.
- Prior active duty in the U.S. Air Force a plus.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
