3M Certified Specialist

The 3M Certified Specialist is the key point of contact to create a collaborative relationship between 3M and GT Midwest. The Certified Specialist will support GT Midwest customers and sales staff as well as 3M representatives. This position will be dedicated exclusively to the growth of 3M business at GT Midwest. As such, the 3M Certified Specialist has three essential job duties: maintain existing business, penetrate existing accounts, and develop new accounts. These duties encompass a wide array of day-to-day activities. These activities are conducted alone, in conjunction with other GT personnel, and in conjunction with customer and 3M personnel. In some instances, the 3M Certified Specialist operates independently, in other instances, the 3M Certified Specialist will have to complete specific projects and tasks as assigned by management. The 3M Certified Specialist does not have account responsibility but will assist Sales Engineers with 3M related sales calls when appropriate

SPECIFIC DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Develop new customers and develop effective relationships with customers and suppliers
• Understand customer business priorities and processes
• Demonstrate products and train customers on product applications, often with the assistance of suppliers
• Participate in 3M training in St Paul, Minnesota
• Identify and document opportunities for additional sales and then pursue those opportunities to a conclusion
• Resolve quality issues, application issues, and customer complaints
• Negotiate profitable pricing and other commercial issues and renegotiate same as circumstances change
• Understand distributor business strategy
• Utilize solutions-based selling skills to sell value instead of price
• Document all activities in GT’s CRM system
• Work as a team with fellow GT employees
• Comply with all the requirements contained in the Employee Handbook, Policy and Procedure Database, Quality Manual, and Quality Policies
• Train GT Midwest sales staff on current products & facilitate expansion into new products
• Improve product knowledge and sales skills by participating in online training
• Takes personal responsibility for improving distributor relationship with 3M
• Utilizes 3M resources to address the needs of GT Midwest and its customers
• Identifies solutions that have long term benefits for end users, GT Midwest and 3M
• Provide regular communication and insight into 3M business opportunities
• Maintain professional, positive, results driven attitude that reflects a commitment to GT Midwest and 3M

LANGUAGE SKILLS

A 3M Certified Specialist must be able to communicate effectively both orally and in writing. He/she communicates with fellow GT employees, supplier personnel, and customer personnel ranging from operators on the line to senior management. He/she also develops and makes presentations to audiences of varying size. Presentations and quotes must be accurate.

COMPUTER SKILLS

The 3M Certified Specialist regularly uses Microsoft Office products, GT’s ERP system, and GT’s CRM system.

MATHEMATICAL SKILLS

The 3M Certified Specialist must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Large-scale opportunities often involve long lists of items.

OTHER SKILLS

Because the 3M Certified Specialist frequently works alone and at their own direction, he/she must have excellent discipline, organizational skills, time management skills, and a sense of urgency. The nature of a 3M Certified Specialist’s job also requires a reliable, presentable vehicle and a clean driving record.

PHYSICAL DEMANDS

While performing the duties of this job, the 3M Certified Specialist is regularly required to use hands and feet. The 3M Certified Specialist also must be able to lift 60 pounds. The 3M Certified Specialist is frequently required to stand, walk, and sit, all for extended periods of time.

WORK ENVIRONMENT

Very high energy, sometimes stressful or demanding deadlines and deliverables. Travel via ground and air as required in the sales territory and occasionally nationwide.