What are the responsibilities and job description for the Operations Training Specialist position at GT Independence?
Key Responsibilities:
- Training Curriculum Development:
- Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
- Create engaging training materials, including manuals, e-learning modules, and presentations.
- Training Delivery:
- Conduct training sessions for new hires and ongoing training for existing staff.
- Utilize various training methods to accommodate different learning styles and needs.
- Policy and Procedure Development:
- Develop and maintain market Policies and Procedures related to customer service and payroll.
- Ensure all documentation is up-to-date, compliant with regulations, and easily accessible.
- Customer Service and Payroll Expertise:
- Serve as the subject matter expert for customer service and payroll functions, including handling inquiries, processing payroll, and ensuring compliance.
- Stay updated on industry best practices and regulatory changes impacting customer service and payroll operations.
- IT Development Support:
- Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
- Provide expertise and feedback to ensure technological solutions meet operational needs.
- Continuous Improvement:
- Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.
- Implement feedback mechanisms to continuously improve training delivery and customer service and payroll operations.
- Cross-functional Collaboration:
- Work closely with other departments to ensure cohesive and streamlined customer service and payroll operations.
- Provide support and training to cross-functional teams as needed.
Qualifications:
- Education:
- Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
- Experience:
- Minimum of 3-5 years of experience in customer service and payroll functions.
- Proven experience in developing and delivering training programs.
- Skills:
- Strong knowledge of customer service and payroll systems and related IT solutions.
- Excellent written and verbal communication skills.
- Ability to present complex information in an understandable manner.
- Strong organizational and project management skills.
- Proficiency in MS Office Suite and experience with e-learning platforms.
- Personal Attributes:
- Detail-oriented and highly organized.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Commitment to continuous learning and professional development.