What are the responsibilities and job description for the IT Tech I (High Point, NC) position at GT Independence?
RESPONSIBILITIES AND DUTIES
- Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
- Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
- Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
- Keep computers and peripherals up to date and functioning properly.
- Screen complex, technical or specialized literature for referral.
- Make and implement recommendations based on the problem identified.
- Perform routine maintenance and management of infrastructure and systems.
- Support Cloud infrastructure settings and deployment.
- Other duties as assigned.
EDUCATION
High School diploma or equivalent required
Degree in Information Technology preferred
EXPERIENCE AND QUALIFICATIONS
- CompTIA A or Microsoft Certification or equivalent experience a plus
- Excellent customer service skills
- Attention to detail; Excellence in quality of work
- Ability to identify difference between and resolve hardware and software issues
- Network troubleshooting basics
- Advanced Knowledge of Microsoft Windows 10 Operating Systems
- Advanced Knowledge of Microsoft Office Products
- Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
- Knowledge of mobile device configuration
- Knowledge of installing and managing antivirus software
- Ability to work independently and efficiently manage time
- Excellent written and verbal communication skills
WORK ENVIRONMENT
Work is primarily performed in an office setting. Requires light lifting of computer equipment. On call and remote work is required for this position.