What are the responsibilities and job description for the Infrastructure Technician I position at GT Independence?
Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our Mission: To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.
The Infrastructure Technician works within the IT team to implement and support the infrastructure solutions in Sturgis and remote sites. This position is relied upon to expand and improve the network, resolve issues and help GT employees each and every day.
RESPONSIBILITIES AND DUTIES
- Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
- Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
- Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
- Keep computers and peripherals up to date and functioning properly.
- Screen complex, technical or specialized literature for referral.
- Make and implement recommendations based on the problem identified.
- Perform routine maintenance and management of infrastructure and systems.
- Support Cloud infrastructure settings and deployment.
- Other duties as assigned.
EDUCATION
- High School diploma or equivalent required
- Degree in Information Technology preferred
EXPERIENCE AND QUALIFICATIONS
- CompTIA A or Microsoft Certification or equivalent experience a plus
- Excellent customer service skills
- Attention to detail; Excellence in quality of work
- Ability to identify difference between and resolve hardware and software issues
- Network troubleshooting basics
- Advanced Knowledge of Microsoft Windows 10 Operating Systems
- Advanced Knowledge of Microsoft Office Products
- Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
- Knowledge of mobile device configuration
- Knowledge of installing and managing antivirus software
- Ability to work independently and efficiently manage time
- Excellent written and verbal communication skills
WORK ENVIRONMENT
- Work is primarily performed in an office setting. Requires light lifting of computer equipment. On call and remote work is required for this position.
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our I.T. team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.