What are the responsibilities and job description for the Customer Service Specialist (9am to 6pm) position at GT Independence?
Make a Meaningful Impact Every Day
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our Mission
To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.
We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.
Please note: This position has a work schedule of Monday to Friday, 9am to 6pm.
As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.
Tasks and Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
EDUCATION
- High School Diploma or GED required
- Associate degree preferred
WORK ENVIRONMENT
- Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
___________
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.