Service Technician

Department: Service 

Reports To: Service Manager 

Purpose: 

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.  

Key Responsibilities: 

• Performs diagnostics and repairs on John Deere equipment and technology  

• Mentors Service Technician Trainees and Service Technicians  

• Conducts or supports customer clinics  

• Perform diagnostics and repairs in the field as required   

• Accountable for billable time and assigned work orders   

• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information  

• May participate in John Deere University Training programs required for the development of skills and knowledge  

• Operates and maintains vehicles, tools and equipment required to perform job responsibilities  

• Maintains a clean work area and performs work in a neat and orderly fashion  

• Follows all safety rules and regulations in performing work assignments  

• Maintains current knowledge of John Deere and competitive products  

• All other duties as assigned 

Experience, Education, Skills and Knowledge: 

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred  

• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty  

• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment  

• Experience operating vehicles, tools, and equipment for diagnostic purposes  

• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred   

• Experience working cooperatively in a team environment  

• Experience communicating effectively verbally and in writing  

• Must have an adequate toolset to perform job responsibilities  

• High School Diploma, GED, or equivalent experience required; Associate degree preferred  

• Valid driver’s license required; CDL (Commercial Driver’s License) preferred