What are the responsibilities and job description for the Rental Coordinator position at Gt&e Llc?
Department: Sales
Reports To: VP of Sales Operations
Supervises: None
Purpose:
The Rental Coordinator is responsible for coordinating the region’s daily activities as defined by the Rental Specialist. Assist with promoting GT&E’s rental business.
Key Responsibilities:
- Answer rental customer phone calls, emails and walk-in requests
- Open, maintain and close rental contracts
- Process paperwork (rental, demo, and loan)
- Coordinate the dispatch of equipment (rental, demo, loan and branch transfers)
- Create service requests (Get Ready Requests) for equipment to service department
- Invoice rental billings to customers for assigned locations.
- Close contracts
- Scan all final rental contracts into eXtend system
- Maintain Freight Log and process all freight bills for A/P payments and/or invoicing to the customer
- Process inter-branch transfers
- Insurance Certificates (update system via Track Cert)
- Assist with the equipment display and positioning in the yard. (loading & unloading of equipment)
Experience, Education, Skills and Knowledge:
- High school diploma or GED required
- Minimum of 3 years previous customer service or sales administrative experience, including experience with shipping methods & procedures
- Minium of 3 years previous sales/rental administrator experience in heavy equipment industry or related industry is preferred
- Occasional lifting of 20-50 pounds
- Occasional operation of construction equipment in order to help load/unload from transport carriers, or to move/display in yard
- Strong interpersonal and communication skills
- Strong organizational skills
- Good communications skills
- Excellent customer relations skills
- Good computer and systems knowledge
- A working knowledge of heavy construction equipment functions and applications