What are the responsibilities and job description for the Deskside Support Technician - Indianapolis, IN position at gstinc?
Deskside Support Technician
Location: Indianapolis, IN
Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM
Travel: None Work Arrangement: 100% Onsite
Position Summary
We are seeking a hands-on Deskside Support Technician to provide end-user support for desktops, laptops, hardware, software, network, and peripheral technologies. This role is responsible for troubleshooting technical issues, provisioning user accounts, managing IT assets, supporting IMAC activities, and delivering exceptional customer service in a fast-paced enterprise environment.
Key Responsibilities
- Provide Tier 1 Deskside support for hardware, software, operating systems, and peripheral devices.
- Troubleshoot and resolve desktop, laptop, printer, scanner, network, and telephony issues.
- Install, configure, deploy, and re-image desktop and laptop systems.
- Provision user accounts, system access, and onboarding support for new employees.
- Support IMAC (Install, Move, Add, and Change) requests for end-user devices.
- Install, configure, and troubleshoot Zebra, Xerox, and HP printers and handheld scanning devices.
- Receive, track, organize, deploy, relocate, and retire IT assets.
- Manage and prioritize IT support tickets while meeting established SLA requirements.
- Escalate and coordinate unresolved issues with Tier 2 and Tier 3 support teams.
- Provide technical assistance for system upgrades, deployments, and technology rollouts.
- Support both on-site and remote users as needed.
Preferred Qualifications
- 2 years of Deskside Support, Desktop Support, Help Desk, or End-User Support experience.
- Strong troubleshooting skills supporting Windows-based desktop and laptop environments.
- Experience with Active Directory user account administration and access provisioning.
- Familiarity with hardware deployment, imaging, asset management, and ticketing systems.
- Experience supporting printers, scanners, networking, and telephony systems.
- CompTIA A Certification preferred.
- Strong customer service, communication, and interpersonal skills.
- Ability to prioritize multiple requests and work independently.
Required Qualifications
- U.S. Citizenship or Permanent Residency required.
- Ability to work on-site in Indianapolis, IN.
- Willingness to support occasional shift adjustments based on business needs.
Technical Skills:
Desktop Support | Windows OS | Active Directory | Hardware Deployment | Imaging & Re-Imaging | IT Asset Management | Help Desk Support | Troubleshooting | Printers | Scanners | Network Support | LAN | Telephony | Ticket Management | SLA Compliance | IMAC Services | End-User Support
Compensation & Benefits:
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) plan
- Paid vacation
- Additional company perks
About GST
Founded in 1985 and headquartered in Cerritos, CA, Golden Star Technology (GST) is a leading provider of IT and AV solutions, serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers, GST delivers innovative solutions, customized services, and exceptional customer support.
For more information, visit www.gstinc.com