What are the responsibilities and job description for the Optical Lab Customer Service Representative position at GSRx, Inc.?
The position:
Optical Lab Customer Service Representative
About us:
GSRx delivers premium lens technology at about half the cost of big-name brands, helping independent practices protect their margins without compromising performance. Backed by a state-of-the-art 24/7 lab and an experienced in-house customer service team, GSRx provides the speed, innovation, and hands-on support independents need to keep more patients in their optical.
We pride ourselves on fostering a family-like culture that promotes growth, and success for all members of the organization. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About you:
GSRx is seeking a Customer Service team member to join our optical laboratory. This position will be primarily in Customer Service; floating where needed based on job flow in other areas of the lab. This is an in-person, full-time position for our 8-hour day shift. People with a criminal record are welcome to apply.
Your responsibilities:
- Achieve and maintain the highest level of customer service.
- Accurately transcribe words and numbers, with attention to detail.
- Answer inbound phone calls and emails from customers and potential customers.
- Build a thorough knowledge of GSRx’s products and programs to assist customers with ordering and to accurately answer questions.
- Maintain a professional and positive attitude and appearance.
- Be a team player, assisting pre-production and shipping, as well as other areas of the lab as needed.
Requirements:
- Previous eyecare / optical or optical lab experience is required.
Our benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off