What are the responsibilities and job description for the Patient Service Rep I - Float Pool position at GSPP Rehabilitation?
- JOB SUMMARY
- Provides coverage to at multiple locations within the identified region of the outpatient division.
- Staffing assignments will be determined by the Office Supervisor and can vary on a week-to-week basis. PSR will be assigned to a region to cover within the position.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Assist with registration and patient check-in functions consistent with EMR process.
- Have knowledge of insurance benefit details, and ability to deliver and address content of patient responsibility forms.
- Perform financial functions with accuracy (i.e., copay collection, insurance maintenance) to ensure optimal payment for services.
- Monitors inventory, clinical areas, patient waiting area assigned to ensure optimal delivery of services.
- Manage patient interactions and implement service recovery techniques to ensure positive patient relations.
- Clean and organize work area and waiting area.
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
Contribute to a creative culture of daily continuous improvement
- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely – as if they were one’s own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients’/customers’ needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers’ point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Utilizes AIDET principles to enhance communication.
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Patient Care Providers
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Validation of annual competencies required for the position
- OPERATIONS
- Essential Accountabilities
- Scheduling Functions
- Patient Identification
- Pre-Reg/Registration-Patient Information Updates
- Check-in Process
- Check-out Process
- Copay Collection
- Understanding general insurance benefits for therapy services
- Email management
- Management of Medical Records
- Identify Financial Counselor
- Department Productivity and goals (site specific)
- Site Opening Function
- Site Closing Function
- Ability to Multi-Task
- Understanding Clinical Work Processes
- Attendance/Time Management
- Involvement in Departmental Meetings
- Personal Impact
- Health System ID is worn in accordance to GSPP policy
- Ensure compliance with all applicable federal, state and local regulatory standards (DOH, HIPAA, etc).
Flexible and readily adopts new processes and engages in practice operation changes
- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- Previous healthcare experience preferred
- Licenses / Certifications
- Sunrise Billing system certification may be required
Location: GSPP Rehabilitation · New Britin OP - Physical Therapy
Schedule: Full Time (40 hrs/wk), Day / Evening Shift, Varies