What are the responsibilities and job description for the Fulfillment Operations & Workflow Supervisor position at GSP Retail?
Role Overview
You’ll report to the Fulfillment Manager and lead the end-to-end fulfillment flow. From product fabrication and order prep through collation, packaging, shipment processing, and manifesting, you orchestrate each step to move work accurately and on time. You’ll also shape how work moves—designing workflow, organizing the fulfillment workspace, and keeping the team aligned to plan.
A Day in the Life
Morning: You kick off with a quick check of the production schedule, communicate priorities to the department, and confirm the right work is queued. You scan performance dashboards, validate data integrity, and ensure reporting tools are current and complete.
Midday: You keep orders flowing—prioritizing, facilitating, and when needed, expediting production activities to meet customer due dates. On the floor, you oversee product fabrication, order preparation, collation, and packaging. You verify shipments are processed and manifested correctly and the workspace remains organized and efficient.
Afternoon: You capture and analyze metrics (daily, weekly, monthly, and annually) that measure workflow health and process improvement. You evaluate data collection methods and reporting frequency, tightening up accuracy and cadence. You brief pertinent personnel and senior leadership with clear status updates.
Ongoing: You drive continuous improvement—advancing workflow system development, recommending and developing future automated order picking systems, and benchmarking shipping technologies and small parcel delivery options to reduce freight costs for GSP and our customers. You also champion cross-department collaboration, refine and manage department policies and procedures, and ensure training programs (new hire and ongoing) are in place and effective.
What You’ll Lead
You’ll report to the Fulfillment Manager and lead the end-to-end fulfillment flow. From product fabrication and order prep through collation, packaging, shipment processing, and manifesting, you orchestrate each step to move work accurately and on time. You’ll also shape how work moves—designing workflow, organizing the fulfillment workspace, and keeping the team aligned to plan.
A Day in the Life
Morning: You kick off with a quick check of the production schedule, communicate priorities to the department, and confirm the right work is queued. You scan performance dashboards, validate data integrity, and ensure reporting tools are current and complete.
Midday: You keep orders flowing—prioritizing, facilitating, and when needed, expediting production activities to meet customer due dates. On the floor, you oversee product fabrication, order preparation, collation, and packaging. You verify shipments are processed and manifested correctly and the workspace remains organized and efficient.
Afternoon: You capture and analyze metrics (daily, weekly, monthly, and annually) that measure workflow health and process improvement. You evaluate data collection methods and reporting frequency, tightening up accuracy and cadence. You brief pertinent personnel and senior leadership with clear status updates.
Ongoing: You drive continuous improvement—advancing workflow system development, recommending and developing future automated order picking systems, and benchmarking shipping technologies and small parcel delivery options to reduce freight costs for GSP and our customers. You also champion cross-department collaboration, refine and manage department policies and procedures, and ensure training programs (new hire and ongoing) are in place and effective.
What You’ll Lead
- Development and management of a cohesive workflow process and organized fulfillment workspace
- Accurate, efficient, and timely movement of work through the department
- Clear communication of production schedule priorities
- Prioritization, facilitation, and expediting of production activities to meet customer due dates
- Accuracy and completeness of reporting tools, plus oversight of data collection methods and reporting frequency
- Timely analysis of performance metrics (daily/weekly/monthly/annually) to guide process improvements
- Workflow system enhancements and future-ready automated order picking capabilities
- Benchmarking of shipping systems and small-package delivery to minimize freight expense for GSP and customers
- Regular status updates to pertinent personnel and senior management
- Strong interaction and alignment between Fulfillment and other departments
- Refinement, communication, and management of department policies and procedures
- Training program establishment and monitoring for new and existing team members
Salary : $19 - $20