What are the responsibilities and job description for the WOW Service Representative position at GSM Services?
Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
Hours
Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays.
Position Overview
We are seeking a friendly and professional Customer Service Representative to join our team. This role is perfect for someone with strong communication skills, attention to detail, and a passion for helping others. You’ll serve as the first point of contact for many of our customers, ensuring they receive top-notch service and support from start to finish.
What You’ll Do
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE
About GSM Services
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
Hours
Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays.
Position Overview
We are seeking a friendly and professional Customer Service Representative to join our team. This role is perfect for someone with strong communication skills, attention to detail, and a passion for helping others. You’ll serve as the first point of contact for many of our customers, ensuring they receive top-notch service and support from start to finish.
What You’ll Do
- Answer and direct incoming calls
- Make outbound follow-up calls for service and sales
- Schedule and confirm appointments across multiple divisions
- Provide information and assistance to customers and team members
- Handle customer queries with professionalism and care
- Support administrative tasks including preparing documents, correspondence, and messages
- Conduct “Happy Calls” to ensure customer satisfaction
- Participate in after-hours and holiday call rotation as needed
- 1 years of customer service experience
- Professional personal presentation and strong interpersonal skills
- Excellent verbal and written communication skills
- Strong attention to detail, reliability, and initiative
- Ability to multi-task in a fast-paced environment
- Computer proficiency (MS Word, Excel, Outlook)
- High school level reading and writing skills
- Dependable team player with a positive attitude
- Stress tolerance and the ability to stay calm under pressure
- Family-oriented culture with nearly 100 years of history in the community
- Competitive pay and benefits package
- Ongoing training and opportunities for growth
- A team that values trust, integrity, and excellence
- The chance to make a meaningful impact by providing Comfort & Peace of Mind every day.
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE
