What are the responsibilities and job description for the Returns Specialist position at GSM Outdoors?
Job Type
Full-time
Description
Job Purpose: To manage outstanding claims and work with customers to secure payments on invalid claims. In addition to, researching and resolving account discrepancies with customers.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Summary Of Essential Job Duties
Requirements
Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Full-time
Description
Job Purpose: To manage outstanding claims and work with customers to secure payments on invalid claims. In addition to, researching and resolving account discrepancies with customers.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Summary Of Essential Job Duties
- Utilize Customer Portals to research and dispute discrepancies
- File/Maintain Claims on Customer Portals and Spreadsheets
- Contact Customers by email to collect outstanding claims
- Research and locate documentation to aid in disputing discrepancies
- Export data to Microsoft Excel and manipulate data within the spreadsheet
- Communicate progress with supervisor on a weekly basis
- Maintaining G/L is balance daily
- Perform other duties as assigned
Requirements
Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Excellent listening, oral and written communication skills
- Strong organizational and time management skills
- Must demonstrate the ability to clearly and professionally express ideas to audiences of varying levels, including coworkers, supervisors and executives.
- Ability to work well with others
- Ability to work independently with high level of production
- Collaborative team player proactively engage others to generate ideas to audiences of varying levels including coworkers, supervisor and executives.
- Strong computer skills
- Strong working knowledge of Microsoft Office applications, specifically Outlook and Excel
- Resourceful individual who seeks and applies feedback
- High school diploma or equivalent required
- Excellent decision making skills; critical thinker by nature with great attention to detail
- Some experience with Accounts Receivable and accounting software preferred
- Prior experience working with Amazon and Walmart Customer Portals a plus