What are the responsibilities and job description for the Service Desk Personnel (Onsite) - Nashville, TN position at GSK Solutions Inc.?
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Job Title
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Service Desk Personnel (Onsite)
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Location
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Nashville, TN
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Duration
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12 Months
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Pay Rate
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$28/hr on W2 / 1099 all inclusive
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Interview Type
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Onsite
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Note
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Candidate must be local - reasonably close to Nashville, TN
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Job Description
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Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
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Top Skills & Years of Experience
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—
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Recruiter Details
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Contact: Kris -
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Salary : $28