Desktop Consultant (Onsite - 3rd Shift)

Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system to track email submissions and managing phone support efforts.

• Manage Windows Active Directory and Exchange.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

• College degree and/or 4-6 years' experience. 

• Ability to help employees solve hardware and software problems. 

• Experience with Windows Active Directory& Office 365. 

• Experience troubleshooting network issues in large office setups. 

• Experience supporting and troubleshooting printer systems. 

• Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts. 

• Strong customer service and communication skills. 

• Experience with a scripting language preferred.

• Must be able to work on Saturdays and certain Holidays.

• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

• MDM experience, specifically Airwatch, is a plus.

Required/Desired Skills