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Job Description
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Position Summary
The IT Business Analyst II supports client technology initiatives by gathering requirements, mapping processes, documenting workflows, and coordinating with business and technical teams. This role ensures clear communication, accurate documentation, and smooth execution of IT projects. Candidates should be analytical, organized, and comfortable working in a dynamic, multi‑team environment.
Key Responsibilities
Business Analysis & Requirements
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Gather, analyze, and document business and technical requirements.
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Facilitate requirement‑gathering meetings and workshops.
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Write user stories, acceptance criteria, and backlog items.
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Support requirement prioritization and refinement with product owners and technical leads.
Process Mapping & Documentation
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Create and update process flows in Visio.
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Document current‑state and future‑state workflows.
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Produce clear SOPs, reference guides, and operational documentation.
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Support standardization and process‑improvement efforts.
Project & Operational Support
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Track tasks, deliverables, and dependencies in portfolio tools.
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Document meeting notes, decisions, and action items.
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Assist with testing activities and UAT coordination.
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Support change management, communications, and training materials.
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Maintain dashboards and reports for leadership.
Stakeholder Communication
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Coordinate between business partners, IT teams, and leadership.
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Communicate requirements, decisions, and project updates clearly.
Other Duties (as needed)
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Assist with onboarding/offboarding for project resources.
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Support procurement documentation and technical input.
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Gather and validate data for reporting or decision‑making.
Required Qualifications
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Experience with requirements gathering and documentation.
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Proficiency with Visio, Excel, Word, Teams, and PowerPoint.
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Familiarity with workflow or project tools like ServiceNow or Azure DevOps.
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Strong analytical, organizational, and communication skills.
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Experience with process mapping or IT project support.
Preferred Qualifications
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Experience in IT or public health environments.
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Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.
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Knowledge of SDLC or Agile practices.
Competencies
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Attention to detail
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Accountability and follow‑through
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Analytical problem‑solving
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Ability to learn tools quickly
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Clear, professional communication
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Adaptability
Working Conditions
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Hybrid role; onsite at least three days per week, with occasionally increased onsite needs.
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Fast‑paced, multi‑team environment.
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Periodic deadlines require flexibility.
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Top Skills & Years of Experience
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Required/Desired Skills
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Skill
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Required /Desired
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Amount
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of Experience
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• Experience with requirements gathering and documentation.
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Required
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3
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Years
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• Proficiency with Visio, Excel, Word, Teams, and PowerPoint.
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Required
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3
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Years
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• Familiarity with workflow or project tools like ServiceNow or Azure DevOps.
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Required
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3
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Years
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• Strong analytical, organizational, and communication skills.
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Required
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3
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Years
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• Experience with process mapping or IT project support.
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Required
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3
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Years
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• Experience in IT or public health environments.
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Highly desired
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3
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Years
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• Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.
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Highly desired
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3
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Years
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• Knowledge of SDLC or Agile practices.
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Highly desired
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3
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Years
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