What are the responsibilities and job description for the Field Service Engineer – Diagnostics position at GSI?
Field Service Engineer- Clinical Diagnostics
Must reside in Richmond area
Must be a U.S. citizen or hold a Green Card (no work visas).
A global leader in clinical diagnostics is seeking an experienced Field Service Engineer to join their U.S. service team. The ideal candidate will be responsible for installation, maintenance, troubleshooting, and repair of sophisticated diagnostic instruments used in clinical and laboratory settings. This role offers a chance to work hands-on with cutting-edge technology that supports patient care and diagnostic accuracy across hospitals, labs, and healthcare networks.
Key Responsibilities
- Install, calibrate, and validate diagnostic instruments at customer sites.
- Perform routine and corrective maintenance, troubleshooting hardware and software issues to minimize downtime.
- Provide high-quality technical support and training to laboratory staff and end users.
- Document all service activities in accordance with company policies and regulatory standards (FDA, ISO, etc.).
- Collaborate closely with customer support, applications, and engineering teams to ensure customer satisfaction.
- Maintain accurate service records, parts inventory, and timely communication with regional and technical managers.
- Travel regionally (up to 65%) to customer sites within the NorthWest assigned territory.
Qualifications
- Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field.
- Minimum 3–5 years of field service experience
- Strong diagnostic and problem-solving skills
- Familiarity with clinical laboratory workflows and safety requirements.
- Excellent communication and customer-facing skills.
- Valid driver’s license and ability to travel overnight as needed.