HVAC Dispatcher

HVAC DispatcherHVAC Dispatcher Representative Job SummaryWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.HVAC Dispatcher Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.HVAC Dispatcher Requirements:High school diploma or equivalent.More education or experience may be preferred.Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Understanding of company products, services, and policies.Proficiency with computers, especially with CRM software, and strong typing skills.Ability to ask prying questions and diffuse tense situations.Strong time management and decision making skills.Adaptability and accountability.Fluency in multiple languages may be desired.Company DescriptionEstablished in 1895, GSH provides integrated facilities management solutions to the marketplace. We deploy our talented and experienced facilities professionals to manage, operate, and maintain facilities of all types. Our main focus is on delivering innovative solutions to maintain facilities to the highest standards while at the same time also achieving cost savings for our valued clients.GSH’s engineering expertise is second to none in the facilities management sector. We are experts in the field of mechanical services delivering service, maintenance and repair of heating, ventilation, air conditioning, and refrigeration systems through our site-dedicated stationary engineers and mobile workforce of licensed technicians. Our energy-led engineering solution, energyplus, is a complete energy management program which focuses on optimizing the existing mechanical equipment with investments in energy conservation measures. This program delivers genuine cost savings through reduced utility consumption.GSH maintains a diverse and talented workforce of engineers, professionals and support staff to ensure that we remain at the forefront of the facilities services industry. From novice to expert, GSH employees are ambitious, professional, and accountable.

Salary : $55,000