What are the responsibilities and job description for the Customer Success Specialist position at GSD Search, LLC?
Location Zionsville, IN (Hybrid) (2-3 Days remote after training)
Compensation: $22.00 - $24.00 Hour. DOE, higher for candidates with strong technical or Annuities/Insurance/Finance background
Start Date ASAP
Duration Through March 2026, strong Contract to Hire likelihood
Start Date ASAP
Training 6 week structured onboarding program
About The Role
Our client is expanding its customer support operations and adding four Call Center Representatives to support both internal agents and external customers. This is high volume, purpose driven work where callers depend on you to help them stay on track with important long term goals. Some days the queue will be packed and some callers will be frustrated, but you will go home knowing you made a real difference.
This team supports web based platforms and handles both service inquiries and light technical troubleshooting. The call center operates in a structured, metrics driven environment and is known internally as the launching point into higher level roles across the organization. High performers consistently move into advanced support, operations, technology, and leadership paths.
Key Responsibilities
This call center is known as the primary entry point into the organization. High performing team members commonly grow into:
Compensation: $22.00 - $24.00 Hour. DOE, higher for candidates with strong technical or Annuities/Insurance/Finance background
Start Date ASAP
Duration Through March 2026, strong Contract to Hire likelihood
Start Date ASAP
Training 6 week structured onboarding program
About The Role
Our client is expanding its customer support operations and adding four Call Center Representatives to support both internal agents and external customers. This is high volume, purpose driven work where callers depend on you to help them stay on track with important long term goals. Some days the queue will be packed and some callers will be frustrated, but you will go home knowing you made a real difference.
This team supports web based platforms and handles both service inquiries and light technical troubleshooting. The call center operates in a structured, metrics driven environment and is known internally as the launching point into higher level roles across the organization. High performers consistently move into advanced support, operations, technology, and leadership paths.
Key Responsibilities
- Answer high volume inbound calls from agents, customers, and account holders.
- Provide two distinct service experiences:
- Agents: direct, efficient, quick resolution.
- Customers: white glove support, patience, clear communication, and empathy.
- Troubleshoot basic technical issues including password resets, system navigation, browser issues, and cache clearing.
- Partner with internal support teams to escalate items requiring deeper investigation.
- Maintain professionalism and composure when handling difficult or emotional callers.
- Adhere to structured schedules, including break and lunch times dictated by call volume.
- Document all interactions accurately in internal systems.
- Complete a 6 week training program focused on product knowledge, call flow, troubleshooting, and service quality expectations.
- Contribute to overall call center performance goals including service levels and average speed to answer.
- High volume call center experience is very helpful.
- Exposure to troubleshooting web based tools or customer facing technology.
- Strong multitasking skills while using multiple systems or screens.
- Comfort working within a KPIs driven environment.
- Ability to stay composed and solution focused with escalated or unreasonable callers.
This call center is known as the primary entry point into the organization. High performing team members commonly grow into:
- Senior support roles
- Operations and internal processing roles
- Technical support or systems focused positions
- Team lead and supervisory pathways
Salary : $22 - $24