What are the responsibilities and job description for the Call Center Supervisor position at GSAS Construction Group?
Overview
GSAS Construction Group is building out a new call center to drive residential and commercial roof leads, along with leads for our broader construction services, renovations, custom homes, metal buildings, and insurance claim work. We’re looking for a dynamic, results-driven leader to stand up this operation from the ground up and manage it long-term. This is a rare opportunity to shape a call center’s structure, systems, and culture from day one, not just inherit an existing team. The ideal candidate brings a proven track record in call center lead generation, strong leadership instincts, and the drive to build a high-performing sales-support engine for a growing construction company.
Responsibilities
- Lead the build-out of GSAS’s call center — staffing, workflows, scripts, and systems from the ground up
- Supervise daily operations, ensuring efficient handling of inbound and outbound calls generating roofing, renovation, and construction leads
- Recruit, train, mentor, and evaluate team members to meet lead-generation targets and customer service standards
- Manage call flow, prioritize high-value leads, and ensure timely follow-up
- Monitor call quality, track conversion metrics, and implement strategies for continuous improvement
- Oversee accurate data entry and CRM management for lead tracking and reporting
- Collaborate with project managers and ownership to align lead generation with field capacity and sales goals
- Maintain records of call center activity, lead sources, and conversion outcomes for reporting purposes
Requirements
- Proven track record of success in call center lead generation (required please include examples of results achieved)
- Resume and professional references required
- Strong leadership skills with the ability to build, motivate, and develop a team from scratch
- Excellent communication skills in English; bilingual ability is a plus for serving our multilingual customer base
- Proficiency with CRM systems, Microsoft Office (Word, Excel, google suites), and phone systems
- Exceptional phone etiquette, active listening skills, and ability to handle high call volumes professionally
- Familiarity with residential/commercial roofing or construction industry a strong plus
- Strong organizational skills and attention to detail in documentation and reporting
- Comfortable working in a fast-paced, entrepreneurial environment where you’re helping build something new
Join GSAS Construction Group as our Call Center Lead Generation Manager and help us build a lead-generation engine from the ground up, driving growth for a company serving the Greater Baton Rouge and Denham Springs area with roofing, renovations, and construction services.
Pay: $48,534.74 - $58,450.44 per year
Benefits:
- Professional development assistance
- Referral program
Work Location: In person
Salary : $48,535 - $58,450