Operations Specialist

Experience GuideStone! We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship. What We Offer You! We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement. Job Summary Provide primary support across GuideStone Support Services Operations—spanning Facilities & Security and Mail Processing areas. What You'll Do Provide first‑responder coverage at the Support Services window; process, sort, and deliver incoming mail and parcels building‑wide; route items for imaging/scanning as required Receive Business Reply Mail (BRM), reconcile USPS invoices, document for Administration, and deliver BRM to departments Receive and verify purchase orders and deliveries via the internal PO system Process outgoing correspondence and parcels; meter letters from the service window, route runs, and letter print services; prepare flat mail with piece counts and shipment forms; operate folder/inserter and related equipment for high‑volume mailings Process outgoing shipments via UPS, FedEx, and courier services Maintain daily/monthly/quarterly production documentation, including cost‑center chargebacks, for the Operations Manager Provide backup Concierge coverage in the client zone; greet and assist visitors and support client‑zone management Log, track, and complete building/maintenance work orders; coordinate suite maintenance and vendor follow‑ups Schedule shared conference spaces at Pinnacle Tower and GuideStone guest rooms, as needed Monitor security systems and live camera feeds (e.g., Rhombus); prepare, activate/deactivate, and track access cards while maintaining strict confidentiality (including advance termination notices) Coordinate employee moves, furniture relocations, and key inventory/management Maintain rotation procedures/playbooks; provide cross‑coverage across functions; uphold GuideStone confidentiality standards; overtime as required Follows GuideStone Information Security and Physical Security standards related to access control, visitor management, and incident reporting. Adheres to GuideStone Safety & Emergency Procedures and safe‑lift/equipment‑use practices. What You'll Need High school diploma required; Bachelor’s degree preferred 1-2 years experience in a similar clerical role preferred Ability to move boxes or equipment weighing up to 50 pounds throughout the office building for varying needs Excellent customer service skills to interact with visitors, vendors, delivery personnel, and all levels of GuideStone employees (including trustees and executive officers) in person and on the phone Preferred experience with tools such as OfficeSpace (Work Request, Visual Directory, Greetly), Rhombus, Quadient (WTS, S.M.A.R.T.), USPS, UPS Worldship Strong organization and planning skills; ability to work quickly without close supervision; self‑motivated with good judgment in setting priorities; maintains high performance in output and accuracy Ability to work unsupervised and provide detailed documentation on projects. Ability to multitask, adapt to a changing environment, and handle stress efficiently. Typing speed of 45 wpm with accuracy High level of expertise in PC applications (word processing and spreadsheets) and ability to learn all GuideStone applications High ethical standards and adherence to policies and procedures with a commitment to GuideStone integrity Must maintain complete confidentiality regarding GuideStone business matters #LI-Hybrid #LI-HM1 Who We Are GuideStone is a diversified Christian financial services provider, offering retirement, insurance, investment management, property and casualty coverage, and executive planning products and services to the Southern Baptist and wider evangelical Christian community. GuideStone sponsors the nation’s largest Christian-screened registered mutual fund family and is located in Dallas, Texas. GuideStone is one of the historic boards of the Southern Baptist Convention. GuideStone’s religious convictions are a reflection of our commitment to observe and practice the teachings of Scripture. Our employment is guided by the Basic Beliefs of the Southern Baptist Convention: The Southern Baptist Convention has a rich history of publicly declaring religious convictions common to Southern Baptist churches and ministry organizations cooperating together to share the gospel with a lost and dying world. These basic beliefs may be viewed at http://bfm.sbc.net/bfm2000/ and serve as the foundation for GuideStone’s employment policies and procedures. What We Offer: Flexible work schedules Community outreach Generous benefits package Tuition reimbursement Learn more about what we offer at https://www.guidestone.org/About-Us/Careers/Benefits