What are the responsibilities and job description for the Customer Service Representative position at GS Global Resources?
Description
GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.
GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company’s success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.
Job Responsibilities:
Coordinate sales efforts for accounts with Outside Sales Engineers by performing the following duties:
· Enter and coordinate customer orders to insure accuracy and timely delivery of products
· Answer customer calls inquiries timely via phone or email
· Gather part and price information and quote custom assemblies and components
· Expedite special orders and pricing with suppliers
· Monitor customer reports to proactively address concerns and on-time delivery
· Coordinate new project development/prototypes between multiple departments
· Balance account and workload priorities to meet customer deadlines
· Attend Production, ECO and new product meetings and update other departments on order status
· Assist Purchasing with component expedites
· Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery
· Enter and participate in resolution of Probtraks for customer delivery and quality issues
The Requirements for the Ideal Candidate Include:
· Strong organizational skills and detail oriented
· Outstanding interpersonal and written communication skills
· Ability to problem solve in complex situations
· High school diploma or equivalent work experience
· 3-5 years of customer service experience in a technical or manufacturing environment
· Experience with O.E.M.’s is a plus.
· Ability to multi-task in a fast paced environment
· Strong computer skills
We Offer: