IDR Claim Specialist

About Gryphon Healthcare

Gryphon Healthcare is a Houston-based revenue cycle management company serving healthcare providers nationwide. We pride ourselves on delivering results through accountability, transparency, and a hands-on approach, what we call "The Gryphon Difference." Our team is collaborative, driven, and committed to supporting one another while delivering exceptional outcomes for our clients.

Position Summary:

IDR Claim Specialist is responsible for analyzing, organizing, and preparing documentation for eligible claims to be filed with the Texas Department of Insurance and Federal IDR in effort to promptly resolve billing disputes between out of network providers, facilities, and health plans.

• Arbitration: Manages disputes between out-of-network health care providers and health plans
• Mediation: Manages of disputes between out-of-network facilities and health plans
  
  
  

Duties And Responsibilities

• Work daily reports to identify claims eligible for Mediation/Arbitration by identifying insurance type, eligible dates of service and EOB check dates.
• Prepare Arbitration/Mediation documentation packets for filing with Texas Department of Insurance (TDI) and/or IDR by compiling required components, review for accuracy and recording and uploading to appropriate drive/system.
• Record and track all required case information via applicable system (i.e. Smartsheets, Excel, Word).
• Identify and communicate IDR / TDI trends with Director of Revenue Cycle Management & Legal Team.
• Participates in team meetings and provides input and feedback to support Legal Team goals, objectives, and timelines.
• Maintains confidentiality of patient data and medical records in compliance with HIPAA guidelines and regulations.
• Perform other duties and tasks assigned by Management.
• Provides support as needed to all members of the billing and auxiliary departments at Gryphon Healthcare.
• Demonstrates good customer service standards when communicating with internal and/or external customers.
  
  
  

COMPETENCIES:

In general, competency is a broad indicator of best practice; an area of knowledge critical to be able to perform the job well. Competencies are also connected to the goals and outcomes of Gryphon Healthcare.

• Attention to Detail – Completes all work according to organization procedures and standards. Double checks the accuracy of information and work product.
• Teamwork - Strong interpersonal and communications skills to be able to work successfully in a team-oriented environment. Active participant within the team and contributes to achieving team objectives
• Oral/Written Communication Skills – Able to communicate information and ideas in a clear concise manner both orally and in written form. Able to convey complex information clearly. Takes time to listen to and understand the perspective of others and propose solutions.
• Computer Skills - Understands and fully utilizes computer systems used in the technological stream of researching and entering claim information including but not limited to: Microsoft Office (Excel, Outlook, Teams) and various billing systems and insurance carrier portals.
• Time Management -Well organized, self-motivated, and able to work with minimal supervision, meet quality and productivity standards
• Professionalism - Demonstrates behaviors consistent with the organization’s core values. Displays an appearance in compliance with the dress code policy
• Ethics and Integrity – Accepts responsibility for one’s own decisions, actions, and failures. Demonstrates knowledge, skills, and ability to determine right from wrong.
  
  
  

Education And Experience Requirements

• High School graduate or equivalent required.
• Previous experience in medical billing preferred.
• Ability to accurately interpret Eligibility of Benefits (EOB)
• Maintains confidentiality of patient data and medical records in compliance with HIPAA guidelines and regulations
• EMR, EDI and Commercial Insurance Company systems
• Ability to represent the company in a professional manner and handle patient issues with sensitivity and confidentiality.
• Detail oriented and accurate data entry skills
• Strong organizational skills and the ability to prioritize workload
• Must be able to write and speak effectively in English
• Must demonstrate interpersonal skills with all levels of the billing and management team
• Must be able to work well in a team environment
• Must have basic computer literacy that includes keyboarding skills with the ability to utilize Outlook and to navigate in a Windows environment.
  
  
  

WORKING ENVIRONMENT

Ability to work in a fast-paced, high volume and dynamic environment.

Requires flexible work hours in order to meet the needs of the team and company.

This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. Gryphon Healthcare reserves the right to revise or change job duties and responsibilities as the need arises.