Retail Store Manager - Fort Sam Houston

Description

Who We Are

At Grunt Style, what you wear is more than just a necessity, it’s about attitude! We have taken the fighting American spirit and instilled it in everything we do. We provide more just than apparel, we bolster a lifestyle. We take pride in Self, Military and Country and we live our values. We are looking for passionate, hardworking individuals to join our growing company of over 400 veterans and patriots. We are Grunt Style and This We'll Defend.

Summary/Objective

The Retail Store Manager is responsible for the successful operation of a retail facility. Manages the daily operations, customer service, financial results, and staffing. Their duties include hiring, training, motivating, and reviewing sales teams, creating business strategies, developing promotional material, and the cleanliness, organization, and maintenance of the facility. Additional duties may be assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and interpersonal skills
• Deliver outstanding customer service to ensure customer satisfaction
• Ability to work in both a high stress environment and manage downtime
• Excellent organizational and time management skills
• Self-motivated, able to work with minimum supervision
• Ability to read and understand sales data and use it to meet financial and sales goals 
• High integrity, dependable
• Familiar with Microsoft Excel and/or Google Sheets
• Extensive knowledge of the Grunt Style Brand and Ethos 

Job Duties:

• Maintain store inventory levels 
• Source additional product to be offered (while working with the Merchandising and Procurement teams) and staying within budget. 
• Interview candidates, hire and onboard new employees
• Manage, mentor, and develop sales staff, minimize turnover
• Create proper schedules, meeting hours of operation, customer service and labor goals
• Train new employees and provide continuing education for staff.
• Create unique promotional events that are retail store specific
• Develop and arrange promotional tools and organize the retail space so that it is clean and eye catching 
• Respond to and resolve customer complaints
• Prepare and track buying trends, sales, and shrink
• Create business strategies that will attract new customers. 
• Analyze and predict sales and sales trends to make informed decisions
• Protect against loss by monitoring security, training staff, and maintaining security cameras

Competencies

• Strong leadership and employee management abilities. 
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Computer and Tech savvy, use of Microsoft Excel or Google Sheets. 
• Basic Admin skill: printing, scanning, etc. 

Required Education and Experience

• High School Diploma or equivalent qualification.
• Bachelor’s Degree in Business Admin or related field preferred. 
• A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role. 

Supervisory Responsibility

• Retail Sales Associates
• Retail Assistant Managers
• Retail Key Holders

Work Environment

This position is located at the assigned retail outlet. This role routinely uses standard office equipment such as computers, phones, and printer/copiers. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

• Frequently required to communicate verbally and conduct conversation in person and on phone. 
• Able to move through store, storage room, office 
• Ability to climb up and down ladders
• Able to lift up to 50 pounds with assistance
• Frequently required to operate buttons and controls on computer and credit card machine
• Repeated reaching, grasping, stooping, kneeling, and crouching.
• Ability to lift and/or carry up to 40 pounds. 
• Ability to climb up and down ladders as needed
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. 
• The noise level in the work environment is typically low.

Position Type/Expected Hours of Work

This is a full-time position. Hours will vary according to facility. Occasional evening and weekend work may be required as job duties demand.

Hours of operation:

Sunday: 10am - 5pm

Monday - Friday: 9am - 7pm

Saturday: 9am - 6pm

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management may change duties, responsibilities, and activities any time with or without notice.

EEO Statement

Grunt Style provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Grunt Style complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.