Helpdesk Technician II

Brief Description

Grunley Construction is a leading general contractor specializing in high-profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve.

The Helpdesk Technician II serves as a point of contact for the helpdesk, delivering advanced support to end users across a range of issues. This role involves identifying, researching, and resolving complex technical problems. Responsibilities include responding to technical support via phone, messaging, email and in-person, as well as providing advanced remote jobsite support, rack setup, rack delivery, coordinates vendor support, and health checks. The technician documents, tracks, and monitors issues to ensure a timely resolution. Leveraging experience and judgment, the technician plans and accomplish various tasks and projects.

Reports to: IT Manager

Must be a U.S. Citizen

Requirements

• Required Education
• HS Diploma
• Required Experience
• A minimum of eighteen (18) months of Helpdesk or IT support experience is required (experience can include internship or student work experience).
• Preferred Education and Experience:
• A Certification
• Degree in Computer Science or related program
• Knowledge, Skills and Abilities:
• Strong organizational, communication, interpersonal and analytical skills
• Excellent customer service skills
• Strong attention to detail
• Ability to communicate clearly and effectively to co-workers with a wide range of technological skill levels
• Ability to work collaboratively with other team members
• Ability to work effectively with all levels of the organization
• Strong problem-solving skills, including the ability to research possible solutions
• Eager to learn and offer innovative solutions to the IT team
• Security Clearance:
• Must be a U.S. citizen
• Must be able to obtain clearance access to jobsites
  

Summary

Responsibilities/Duties

• Set up new users in Active Directory, Office365, and performs employee conclusions
• Monitoring ticketing queue and support requests using ticketing software
• Troubleshoot and triage hardware, applications and operating system issues
• Perform IT maintenance tasks
• Perform remote jobsite setup, decom, support, asset management, and health checks.
• Work on IT projects with supervision
• Perform hardware and software installation, configuration and upgrades
  

Our benefits package is designed to support employee well-being and financial security, including employer-sponsored health and life insurance, paid time off for sick leave, maternity/paternity leave, jury duty, and vacation, and retirement options like 401(k) plans. Other compensation opportunities may include overtime and bonuses. Comprehensive benefits will be discussed during the recruitment process; benefit eligibility is determined by tenure, position and/or plan documents. The salary range for this role will be $60,000.00-$75,000.00.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@grunley.com or by phone at 240-399-6162 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.