What are the responsibilities and job description for the Senior Helpdesk Technician position at Grunley Construction Co, Inc?
Grunley Construction is a leading general contractor specializing in high-profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve.
The Senior Helpdesk Technician serves as the technical lead and assists in the oversight of helpdesk operations. This role provides advanced troubleshooting for workstations, applications, MAC and Microsoft-based environments while managing tickets in Freshservice.
The position assists the IT Manager with SLA compliance, reporting, security, documentation, and process improvement initiatives. Responsibilities include resolving complex technical issues, supporting users across multiple channels, providing remote jobsite support, assisting with network rack setup, and coordinating with vendors.
The technician is responsible for tracking and resolving incidents in a timely manner while contributing to knowledge management and executing operational tasks and projects with minimal supervision.
Reports to: IT Manager
Must be a U.S. Citizen