Behavioral Health Program Coordinator

The Behavioral Health Program Coordinator is responsible for developing and managing Medicaid-funded behavioral health services by combining program development, compliance oversight, partnership building, and direct service delivery to support the organization’s expansion into Medicaid-reimbursable intensive case management as a Behavioral Health Clinic (BHC).

Medicaid Program Development & Compliance

• Lead the development and implementation of Medicaid-billable behavioral health services

• Ensure compliance with all Medicaid regulations, documentation standards, and audit requirements

• Develop internal workflows for service delivery, documentation, and billing processes

• Review and approve case notes to ensure they meet medical necessity and billing standards

• Serve as liaison to third-party Medicaid billing providers in conjunction with the organization’s bookkeeper

• Other relevant duties as assigned

• Coach staff on their clinical writing to ensure it meets Medicaid billing standards.

• Work closely with the billing department to achieve a 90% or higher monthly Medicaid billing rate.

• Complete IM CANS assessments, updates, and 180-day reassessments in accordance with Medicaid and agency timelines.

• Track due dates for reassessments and follow-up services to ensure continuous care.

• Maintain and ensure accurate, timely, and Medicaid-compliant client documentation using designated platforms (e.g., CarePatron, HMIS).

Partnership Development & Referral Management

• Build and maintain partnerships with community agencies, healthcare providers, and referral sources

• Develop referral pipelines for intensive case management services

• Represent the organization in local coalitions and service networks

• Coordinate intake, eligibility determination, and assignment for referred clients

• Participate in the development and implementation of program goals and objectives in line with the organization's mission and funding requirements.

• Monitor program effectiveness and outcomes, utilizing data to inform program improvement

Direct Service & Oversight

• Provide intensive, 1:1 case management services to a caseload of clients with complex needs

• Conduct assessments, develop service plans, and monitor client progress

• Collaborate with Case Management Supervisor to assign clients to other case managers when appropriate and provide guidance on structured service delivery

• Ensure services align with both housing stability goals and behavioral health needs

HUD Grant & Housing Program Coordination

• Support administration and compliance of Continuum of Care (CoC) Program and State grants

• Ensure alignment between housing services and Medicaid-funded behavioral health services

• Assist with reporting, documentation, and audit preparation for HUD-funded programs in HMIS and other formats

• * Maintain an understanding of Medicaid billing procedures and requirements for services provided to the target population.

• Oversee clinical documentation to ensure it meets all standards for reimbursement, preventing audit deficiencies or financial penalties.

• Stay informed about changes in Medicaid policy and regulations relevant to the homeless population and adjust program practices accordingly.

Administrative & HR Support

• Support HR Functions including onboarding, training coordination, and personnel documentation

• Assist in developing staff protocols related to Medicaid documentation and service delivery

• Contribute to organization-wide policy and procedure development

• Support staff training on compliance, documentation standards, and best practices

• Prepare for and attend required case conferencing and staff meetings.

Quality Assurance & Program Improvement

• Monitor program performance, service utilization, and billing outcomes

• Identify gaps in service delivery and implement improvements

• Ensure integration of trauma-informed and client-centered practices

• Participate in audits, site visits, and quality reviews

Preferred Qualifications

• Experience with Medicaid billing in a behavioral health setting

• Experience with HUD CoC and Rapid Rehousing programs

• Robust background in case management, social services, or behavioral health

• Strong understanding of documentation and compliance requirements

• Education: Master's degree or higher in a mental health field such as Social Work or Counseling from an accredited institution

• Master’s level licensure in Social Work, Counseling, or Psychology

Required Qualifications and skills

• Education: MUST HAVE a Bachelor’s degree or higher in a mental health field or Human Resources field

• Experience: Minimum of 1-3 years experience with Medicaid billing, case management, including experience working with individuals experiencing homelessness and/or those with serious mental illness and substance use disorders.

• Ability to pass the required fingerprint-based state police criminal background check, including violent and sex offender registry.

• Valid Illinois driver’s license with an acceptable driving record and insured and reliable transportation.

• Certified in administration of IM CANS, or the ability to obtain certification within 90 days of hire.

• Skills:

• Strong understanding of ethical and legal issues related to clinical practice and supervision.

• Excellent communication (written and verbal), interpersonal, and organizational skills.

• Proficiency in case management documentation and reporting, including experience with electronic health records (EHR) systems.

• Ability to work independently and manage multiple tasks effectively.

• Strong problem-solving and critical thinking abilities.

• Ability to exercise discretion and sound judgment.

• Ability to appropriately handle sensitive and confidential client information.

• Ability to relate to the clients, staff, and to the public in a courteous and professional manner.

• Commitment to cultural competency and providing services in a trauma-informed manner.

Salary and Benefits

• Pay Range - $50,000-$60,000/year commensurate with education, experience, and licensure.

• Quarterly Bonuses - Guaranteed bonuses of up to $5,000 per quarter ($20,000 per year) based on Medicaid billing output.

• PTO - 2 weeks’ paid vacation and 5 paid sick days per year.

• This position is an on-site role.

• Paid CEU’s for licensure.

• Mileage reimbursement for job-related travel.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $50,000 - $60,000