Client Services Representative

Job Responsibilities

• Accept inbound calls from and place outbound calls to current and prospective clients to facilitate bankruptcy trust claim processing.
• Process inbound/outbound mail from and to current and prospective clients to facilitate bankruptcy trust claim processing.
• Accurately update client files in the Firm’s system of record.
• Complete other projects as assigned by Firm’s leadership team.

Attributes Required

• Dependability/Reliability: Completes assignments within the allotted time. Arrives to work sufficiently early to begin work at scheduled start time. Delegates assigned responsibilities in their absence.
• Adaptability: Promptly and consistently adapts to changes necessitated by business needs and identified by leadership team.
• Communication: Communicates clearly and concisely. Utilizes the appropriate method to deliver communications to intended recipients
• Problem Solving: Utilizes a well-reasoned approach for solving problems. Escalates problems appropriately to leadership when they are unable to identify a solution.
• Quality of Work: Delivers work that meets or exceeds expectations.
• Teamwork/Cooperation: Develops professional working relationships with coworkers. Offers assistance to coworkers when opportunities arise. Applies coaching and development from members of senior leadership team.
• Emotional Intelligence:  Aware of and controls one's emotions. Handles interpersonal relationships judiciously and empathetically.
• Technical Skills: Able to operate a computer and computer applications such as Microsoft Office (Access, Word, Excel) and email.

Physical Requirements

• Sitting for long periods of time.
• Occasionally lifting 10 to 20 pounds.