What are the responsibilities and job description for the Strategic Account Manager, LATAM position at GRUBBRR®?
Overview
GRUBBRR is looking for an energetic, customer-focused Strategic Account Manager to help drive our continued expansion throughout Latin America. This role combines account management, reseller development, business development, and project coordination to ensure our customers and partners are successful from initial engagement through implementation and long-term growth.
The ideal candidate is equally comfortable building researching, identifying and closing new reseller relationships, managing strategic customer accounts, coordinating deployments, and identifying new revenue opportunities. If you thrive in a fast-paced SaaS environment, enjoy solving problems, and love building long-term partnerships, we'd love to hear from you.
Work Location
This is a full-time, in-office position based in Boca Raton, Florida. Candidates must work from our Boca Raton office on a daily basis. Remote or hybrid arrangements are not available for this role.
Responsibilities
Account & Partner Management
Travel throughout Latin America and the United States may be required to support customers, reseller partners, implementations, and industry events. Estimated travel is 0-30%, depending on business needs.
About GRUBBRR
GRUBBRR is a global leader in self-ordering technology, helping restaurants and retailers increase revenue, improve operational efficiency, and create exceptional customer experiences. Our platform powers some of the world's most recognizable brands through an integrated suite of self-service and digital commerce solutions.
Our technology includes:
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GRUBBRR is looking for an energetic, customer-focused Strategic Account Manager to help drive our continued expansion throughout Latin America. This role combines account management, reseller development, business development, and project coordination to ensure our customers and partners are successful from initial engagement through implementation and long-term growth.
The ideal candidate is equally comfortable building researching, identifying and closing new reseller relationships, managing strategic customer accounts, coordinating deployments, and identifying new revenue opportunities. If you thrive in a fast-paced SaaS environment, enjoy solving problems, and love building long-term partnerships, we'd love to hear from you.
Work Location
This is a full-time, in-office position based in Boca Raton, Florida. Candidates must work from our Boca Raton office on a daily basis. Remote or hybrid arrangements are not available for this role.
Responsibilities
Account & Partner Management
- Serve as the primary relationship manager for assigned customers, strategic accounts, and reseller partners throughout Latin America
- Build and maintain trusted relationships with executive stakeholders and operational teams
- Develop account plans that drive customer success, retention, and revenue growth
- Conduct regular business reviews with customers and reseller partners
- Ensure high levels of customer and partner satisfaction
- Identify, recruit, onboard, and develop new reseller partners across Latin America
- Train and enable partners on GRUBBRR's products, platform, and go-to-market strategy
- Support reseller sales efforts through joint customer engagements, demonstrations, and solution development
- Build productive relationships with distributors, system integrators, technology partners, payment providers, and VARs
- Coordinate customer implementations with internal deployment, product, engineering, and support teams
- Assist customers with menu design, configuration, onboarding, testing, and rollout planning
- Monitor implementation milestones and proactively resolve issues that could impact project success
- Ensure successful customer launches and smooth transitions into ongoing operations
- Act as the customer's advocate throughout the implementation process
- Identify and pursue new business opportunities within existing customer accounts and through new reseller relationships
- Support the sales cycle from discovery through contract execution
- Achieve assigned revenue and growth objectives
- Maintain accurate opportunity management, forecasting, and customer activity within Salesforce CRM
- Partner closely with Sales, Marketing, Product, Deployments, Customer Success, and Support teams
- Provide customer and partner feedback that improves products, programs, and internal processes
- Stay current on restaurant technology trends and competitive solutions
- 3-5 years of experience in SaaS, restaurant technology, POS, payments, hospitality technology, or related B2B technology sales
- Experience managing strategic customer accounts
- Experience working with reseller, channel, or distribution partners is strongly preferred
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Excellent relationship-building, communication, and presentation skills
- Comfortable interacting with everyone from operators to C-level executives
- Self-motivated with the ability to work independently while collaborating across multiple departments
- Strong CRM discipline; Salesforce experience is preferred
- Experience in the restaurant technology industry is highly preferred
- Must be based in or willing to relocate to the Boca Raton, Florida area. This is an in-office position
- Bachelor's degree in Business, Sales, Marketing, or a related field preferred
- Professional fluency in both English and Spanish (written and spoken) is required
- Portuguese is a plus
Travel throughout Latin America and the United States may be required to support customers, reseller partners, implementations, and industry events. Estimated travel is 0-30%, depending on business needs.
About GRUBBRR
GRUBBRR is a global leader in self-ordering technology, helping restaurants and retailers increase revenue, improve operational efficiency, and create exceptional customer experiences. Our platform powers some of the world's most recognizable brands through an integrated suite of self-service and digital commerce solutions.
Our technology includes:
- Self-service kiosks
- Contactless ordering systems
- Point-of-sale systems
- Mobile ordering and online ordering
- Kitchen Display Systems (KDS)
- Digital menu boards
- Customer-facing progress boards
- Smart pickup lockers
- AI-powered self-checkout
- SaaS with advanced analytics and machine learning
- Join one of the fastest-growing companies in restaurant technology
- Work with an innovative, collaborative team that loves to win
- Help shape the future of self-ordering, AI, and digital commerce
- Build relationships with some of the world's most recognizable restaurant brands
- Opportunity to make a measurable impact in a rapidly growing global organization
- Competitive compensation package
- Equity opportunity in a high-growth technology company
- Beautiful Boca Raton headquarters featuring collaborative workspaces, a Zen Garden, and an indoor basketball court
- Be part of a company that's redefining the future of restaurant technology
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