Maintenance Supervisor (mixed-use asset)

Job Summary:
The Maintenance Supervisor at Sweetwater is responsible for leading maintenance operations across both the multifamily residential community and the mixed-use retail environment. This role combines hands-on maintenance leadership with commercial facilities support, including advanced troubleshooting, system oversight, vendor coordination, and team leadership.

This position plays a critical role in ensuring the physical integrity, safety, and overall performance of residential units, shared spaces, and commercial areas, while delivering a high-quality experience for residents, tenants, and guests.

Responsibilities:
Multifamily Maintenance Operations

• Oversee all maintenance operations for the apartment community, ensuring work is completed safely, efficiently, and in accordance with company standards
• Supervise, train, and lead maintenance technicians; provide daily direction, coaching, and hands-on support
• Coordinate and prioritize service requests, work orders, and preventative maintenance programs
• Manage unit turns, punch walks, and ensure apartments are market-ready within established timelines
• Conduct regular inspections of buildings, grounds, amenities, and vacant units to ensure quality and identify maintenance needs

Mixed-Use / Facilities Operations

• Support facilities maintenance across retail and commercial spaces within a retail mixed-use asset
• Provide advanced troubleshooting, repairs, and system optimization across HVAC, electrical, plumbing, and building systems
• Conduct routine inspections of mechanical areas and building systems to ensure operational readiness and safety
• Coordinate with retail tenants and property management to address service requests and maintain tenant satisfaction
• Maintain common areas including walkways, lighting, and shared infrastructure

Technical & Systems Expertise

• Perform and oversee HVAC maintenance and repairs, including diagnostics, preventative maintenance, and major component replacement
• Perform and oversee electrical and plumbing maintenance, including troubleshooting, repairs, and system inspections
• Utilize CMMS/work order systems to manage service requests, track preventative maintenance, and maintain accurate records of labor, materials, and asset data
• Support capital improvement planning, including participation in 1-, 3-, and 5-year CapEx planning

Vendor & Project Management

• Manage relationships with third-party vendors and contractors; solicit bids, review scopes, and oversee work completion
• Ensure all vendor work is performed safely, on schedule, and to company quality standards
• Assist in planning and executing capital projects, renovations, and property improvements

Compliance & Safety

• Ensure compliance with OSHA, Fair Housing, ADA, and all applicable local, state, and federal regulations
• Maintain safe working conditions and enforce company safety policies and procedures
• Ensure proper documentation of inspections, maintenance activities, and system performance

Resident & Tenant Experience

• Build and maintain positive relationships with residents and retail tenants
• Communicate clearly regarding service requests, timelines, and project updates
• Support a high level of customer satisfaction across both residential and commercial environments

Required Skills/Abilities:

• Strong leadership and team management skills with the ability to motivate and develop staff
• Advanced troubleshooting and technical knowledge across HVAC, electrical, plumbing, and general building systems
• Proficiency with CMMS platforms and mobile work order systems
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities with attention to detail
• Ability to manage competing priorities across residential and commercial operations
• Ability to work independently and respond to after-hours emergencies as needed
• Valid Driver’s license and reliable transportation
• Participation in on-call rotation, including evenings and weekends as needed

Education and Experience:

• High school diploma or GED required; technical or trade school preferred
• 5–8 years of experience in multifamily, commercial, or mixed-use maintenance preferred
• Prior supervisory or leadership experience required
• Strong hands-on experience with HVAC, electrical, plumbing, and building systems
• EPA certification required; CPO and other relevant certifications preferred

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Maintenance: 5 years (Required)
• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)
• EPA Certification (Required)
• Certified Pool Operator Certification (Preferred)

Ability to Commute:

• Apex, NC 27523 (Required)

Ability to Relocate:

• Apex, NC 27523: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $82,000