IT Support and Onboarding Specialist

IT Support and Onboarding Specialist Job Description:

Job Type: Hybrid (70% in office and 30% remote)

Location: 26711 Northwestern Hwy., Suite 375, Southfield, MI 48033

G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Support Specialist who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

Primary responsibilities include, but are not limited to:

• Onboarding new employees by setting up their computers and getting them shipped out
• Creating new user accounts in various software’s
• Offboarding employees and setting up for return of their equipment
• Disabling user accounts
• Respond to, track, and document support requests through the ticketing system
• Troubleshoot hardware, software, and network related issues
• Resolves problems as required and prevents recurrence
• Ability to document processes and procedures
• Communicate with technical and non-technical personnel
• PC repair / hardware upgrades
• AD user / computer management
• Manage user accounts, permissions, and access controls for various systems
• Software installation / support, Office 365 applications

Technical Environment:

• Windows Server / Windows 11 desktop environment
• Windows Domain, Active Directory, File Server
• Cloud-based call center software
• Industry-specific customer relationship software
• MS Office 365 Hosted Exchange

Requirements:

• PC hardware & software troubleshooting, 1-3 years
• Windows Server / AD, 1 year
• Office 365 Admin experience, 2-4 years
• TCP/IP Networking experience, 1 year
• A comprehensive background check will be performed
• Experience with admin management of CRM’s

Helpful to have:

• Call center experience
• Knowledge of firewall technologies
• Knowledge of computer setups
• Secure data experience (financial/banking/medical)

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.