What are the responsibilities and job description for the Senior Customer Success Manager position at Growvana?
Must be located in Chicago, IL or Dallas, TX
About Growvana
We’re a fast-growing tech company making Amazon Vendor Central less of a headache (and more of a power tool). Brands partner with us to simplify the messy, automate the painful, and unlock new growth. We’re expanding quickly and need fresh energy on the team.
About the Role
The Senior Customer Success Manager is a highly strategic, deeply operational leader responsible for ensuring world-class experience and performance across Growvana’s highest-value brand partners. This role sets the tone for what excellence looks like — combining strategy, financial insight, operational discipline, and executive presence.
You are the person who keeps the business tight: no loose ends, no ambiguity, no reactive scrambling. You drive proactive planning, partner alignment, and disciplined follow-through.
What You’ll Own
- Leadership of a portfolio of top-tier brand partners with full relationship, strategy, and operational accountability.
- Build and deliver high-impact growth plans grounded in data, profitability analysis, and scalable execution.
- Lead Quarterly and Monthly Business Reviews with C-suite executives internally and externally.
- Anticipate and mitigate risk: chargebacks, PAC exposure, DF misses, inventory issues, profitability threats.
- Drive cross-functional rigor: Finance, Logistics, Marketing, Tech, China Ops, Leadership.
- Coach and elevate Associate AMs and AMs with structured thinking, communication discipline, and higher standards of execution.
- Build frameworks, processes, and SOPs that scale across the organization.
- Represent Growvana with the professionalism and polish of a Fortune-10 enterprise.
What Success Looks Like
- Partners experience a seamless, high-touch, predictable engagement model.
- Your brands grow — profitably, strategically, and with operational excellence.
- You influence the organization: raising standards, improving processes, and creating clarity.
- You serve as the “voice of the partner” internally and as the “voice of execution excellence” externally.
- Leadership sees you as a future Director/VP.
What You Bring
- 6–10 years of customer success, eCommerce, vendor management, consulting, or operational leadership.
- Strong analytical and financial modeling capability.
- Exceptional executive communication — presentations, strategic emails, partner alignment.
- A leadership mindset: high accountability, calm under pressure, structured thinking.
- Ability to simplify complexity and build systems that scale.