What are the responsibilities and job description for the Heavy Equipment Service Manager position at GrowthWise Search Partners?
Take ownership of a Caterpillar dealership service operation where your leadership, technical knowledge, and operational discipline will drive growth and customer retention. This Service Manager role is ideal for someone who thrives in a heavy equipment dealership service, perpetuating safety culture and driving profitability through strong customer relationships.
Heavy Equipment Service Manager – Your Job Duties
- Lead the Service Department operations for a tenured team
- Manage and develop service team, overseeing shop operations and technician
- Improve technician productivity, service department KPIs, and work order closure performance
- Drive service department financial performance and support profitability goals
- Handle escalated customer service issues and strengthen customer relationships
- Support safety initiatives and ensure compliance with safety standards across the service team
- Collaborate with equipment sales, rental, and parts departments to support customer success
Heavy Equipment Service Manager – You Have (Required Skills, Experience & Team Fit)
- Prior experience leading a service department or machinery service team
- Demonstrated success supervising service, shop teams, or service technicians
- Experience managing service department KPIs, technician productivity, or work order performance
- Strong leadership presence with the ability to bring structure and accountability to a tenured team
- Experience handling customer service escalations and maintaining strong customer relationships
- Strong Excel skills with the ability to review and analyze service department reports
- Prior experience improving service department processes and operational performance
Heavy Equipment Service Manager – You Might Have
- Experience working in equipment industries such as construction equipment, agriculture equipment, heavy machinery, truck service, or industrial equipment
Construction and Technology Service Manager – Benefits for You
Your compensation for this Heavy Equipment Service Manager role will include a base salary expected in the $115,000 – $125,000 range, depending on your experience level, plus additional incentive compensation tied to department performance.
You will also receive comprehensive medical, dental, and vision benefits, retirement plan with company contribution, paid time off and holidays, and opportunities for professional development within a leading organization. This Service Manager position is based on-site in Stockton.
Salary : $115,000 - $125,000