What are the responsibilities and job description for the Customer Service Associate position at GrowthWise Search Partners?
Mission: Happy Customers.
As our Customer Service Associate / Customer Care, you are essential in supporting smooth field operations and keeping our customer satisfaction rating high. From scheduling to communicating with field technicians to handling customer calls, appointments and resolutions – you are the first point of contact with our customers.
If you love working with a family-owned business where you are more than just a number, are an integral piece of keeping customer satisfaction high and enjoy variety and customer service, this could be your dream role!
Customer Service Associate / Customer Care – What You Will Do
You will answer the phone and interact directly with customers and inbound inquiries.
- Answer inbound customer phone calls, speaking directly with customers to ask questions and obtain information to determine the next step (ie: is this a new job estimate? A service call?)
- Respond to customer inquiries received via phone call, email and text message inbox, to schedule appointments with the customer and technician, provide explanations and timelines to customers for what they can expect, schedule service appointments and estimates
- Communicate with technicians about the status of orders in process and completed orders
- Provide customer service and support to customers reporting concerns
- Assign the proper technician for the customers job (using HouseCallPro software)
Customer Service Associate / Customer Care – Required Skills, Experience & Personality Fit
- Excellent phone skills – you are interacting with customers and the front lines of speaking with them, troubleshooting their concerns and assisting them
- You are kind, patient and even-keeled even when customers are unpredictable or frustrated
- Comfort with supporting the in office and field team needs, answering the phone, logistics and whatever else is necessary, without ego – you are working in a closely held company where priorities may shift, everyone wears a lot of hats and flexibility and teamwork is needed
- Excellent organizational skills. You pride yourself on your high attention to detail
- Ability to work in office daily in Vacaville, California (schedule is set from 7am – 4pm, Monday through Friday)
Customer Service Associate / Customer Care – You Might Have:
- Prior experience in a customer care, call center or dispatch role
- Prior experience working in a service industry, light industrial or technician based industry (ie: auto dealership, jewelry store, pest control, solar, HVAC, plumbing)
Customer Service Associate / Customer Care – Benefits for You
Compensation $25 per hour to $27 per hour, depending on experience. Your schedule will be 7am to 4pm with a 1 hour lunch. Overtime is not anticipated.
You will be provided with company-sponsored Kaiser medical insurance (your choice of Kaiser plan options) 401k with company match, paid holidays, sick time and paid time off.
This role requires successful completion of a drug test and background check prior to start date, after accepting the offer.
Salary : $25 - $27