Client Services Advisor

Client Service Advisor – Financial Planning

Midwest Financial Planning Group is seeking a detail-oriented and client-focused Service Advisor to support our Private Wealth Advisors and Paraplanners in delivering comprehensive financial planning and exceptional client service. This role is ideal for a professional who thrives in a collaborative, fast-paced environment and enjoys managing client relationships, coordinating financial planning activities, and ensuring follow-through on recommendations.

The Client Service Advisor plays a key role in enhancing the overall client experience by supporting financial planning, insurance planning, meeting preparation, opportunity management, and service execution. This position reports to the Director of Client Service and works closely with advisors and internal operations teams.

About our firm:

At Midwest Financial Planning Group, our success hinges on our expertise in financial management, comprehensive planning, and outstanding client service. We are seeking a Service Advisor to manage a variety of tasks related to financial planning, relationship management, and client case preparation. You'll work closely with our Private Wealth Advisors and Paraplanners to enhance the client experience, focusing on areas such as financial and insurance planning, client presentations, and service follow-through. You will report to the Director of Client Services.

Essential duties:

FINANCIAL PLANNING & RECOMMENDATIONS

• Collaborate with Private Wealth Advisors to design and implement financial plan recommendations.
• Prepare agendas and update client information for meetings.
• Create supporting documents and reports for recommendation meetings, including illustrations, investment proposals, and other visuals.
• Facilitate case planning meetings with Private Wealth Advisors.
• Collect and document client information during meetings, including updated statements and FF documentation.
• Prepare necessary paperwork for client meetings.

OPPORTUNITY MANAGEMENT

• Continuously review the caseload of open opportunities for Private Wealth Advisors.
• Act as a project manager for open client opportunities, ensuring progress and adherence to processes.
• Serve as a communication bridge between the Operations Department and Private Wealth Advisors.

CLIENT SERVICE

• Follow up with internal teams and clients to execute planning or service items and gather additional information as requested by Private Wealth Advisors.
• Develop and strengthen client relationships through face-to-face, email, or phone interactions.
• Ensure all paperwork and documentation for client meetings are accurate and up to date.

TEAM DUTIES

• Actively participate in team meetings to enhance team culture, productivity, and expertise.
• Maintain organized records of client information and planning documents, ensuring confidentiality and compliance.
• Ensure compliance in all actions within your role.
• Pursue continuing education (CE) for all active licenses and designations.
• Provide backup support for insurance service, new business, and financial planning as needed.
• Perform additional duties and responsibilities as assigned.

Qualifications:

• Bachelor's Degree required.
• 3 years of experience in a financial institution.
• Ohio Life & Health License preferred or obtainable within 1 month of hire.
• SIE, Series 6/7 & Series 63 preferred or obtainable within 12 months of hire.
• Financial designations preferred; interest in continued education is acceptable.
• Solid knowledge of financial services with the ability to expand your expertise.
• Clear communication skills for explaining financial principles face-to-face, over the phone, or via email.
• Strong attention to financial detail.
• Professional office skills.
• Ability to take independent action and make sound decisions.
• Ability to multi-task effectively.
• Ability to work well with others.

Growth Path:

This is an excellent opportunity for a paraplanner who wants client-facing experience and may desire a clear pathway to an advisor role while working within a well-capitalized firm that supports professional growth.

Benefits:

• Salary: $65,000 - $70,000, commensurate with experience
• Benefits including: health, vision, dental, life, retirement plan, and employee assistance program.
• Perks: Employee discount, paid training, and flexible schedule
• Paid time off
• Ability to the commute to the office- we are an in office team!
• Work location: 630 South Main Street, Findlay, OH 45840

Competencies:

• Interpersonal Communication: relates well to all kinds of people; ability to gain trust and successfully build relationships with others; orientation toward teamwork; builds appropriate rapport; uses diplomacy and tact; can navigate critical conversations. Strong ability in both writing and verbal communication.
• Prioritization: spends his/her time and the time of others on what's is most important and effective; understands how to use time strategically and set aside distractions; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus with self and team.
• Good Judgement: makes better decisions than most. Ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions. Listening well to others with undivided attention, understanding what is and is not said.
• Self-Starter: has the initiative and ability to work independently. This needn't mean working on their own, but rather being able to operate effectively without needing too much supervision. Able to think critically and problem solve.