What are the responsibilities and job description for the Restaurant Front of House Manager position at Growing Hospitality Group?
About the Brand
We are a high-energy, community-driven restaurant group focused on delivering memorable dining experiences through exceptional food, beverage, and hospitality. Our restaurants are fast-paced, guest-focused environments where strong teams and intentional leadership drive results.
Our locations are busy and dynamic. Service Managers enjoy consistent hours, meaningful leadership responsibility, and the opportunity to directly impact sales, culture, and guest loyalty. This is a hands-on role for leaders who want to be on the floor, not behind a desk.
Role Overview
Service Managers are responsible for Front of House execution, guest experience, and sales performance. This role requires actively leading the door, floor, bar, and window while coaching teams in real time.
Service Managers are expected to apply a defined hospitality framework every shift — not as a concept, but as a set of observable behaviors that drive flow, hospitality, and results. Hospitality is intentional, proactive, and directly connected to sales and repeat business.
Responsibilities Duties
- Lead all FOH operations with accountability for guest experience, sales, and shift execution
- Consistently apply hospitality standards throughout each shift, including:
- Prompt, friendly guest greetings and accurate waitlist/quote management
- Stepping in where needed to support the experience (pre-bussing, running food, bar support, dish assistance)
- Engaging every table with purpose through genuine connection and rapport
- Anticipating guest needs (pacing, refills, to-go boxes, kids’ needs, desserts)
- Staying ahead of the flow by managing sections, table turns, cleanliness, and communication
- Closing each experience intentionally by thanking guests and encouraging future visits
- Run shifts with strong time management and floor awareness (door → floor → bar → window)
- Drive sales through purposeful table visits, upselling, and guest engagement
- Maintain FOH cleanliness, safety, and sanitation standards
- Conduct bar line checks and monitor product quality
- Control labor through effective scheduling, coaching, and in-shift adjustments
- Coach and mentor FOH team members in real time; hospitality standards are taught and reinforced on the floor
- Hold the line on uniform, appearance, and accountability standards
- Partner with leadership on hiring, onboarding, and training FOH team members
- Communicate proactively with BOH, expo, and leadership to maintain flow and promise times
Qualifications Skills
- 2 years of restaurant management experience preferred
- Proven ability to lead FOH operations in a high-volume environment
- Comfortable owning sales results and guest experience outcomes
- Strong communication and coaching skills
- Systems-minded with an understanding of flow, labor control, and execution
- Ability to work nights, weekends, and peak business periods
- Able to stand for extended periods and lift up to 50 lbs. as needed
- Coachable, accountable, and confident leading from the floor
Perks Benefits
- Company-sponsored health benefits, including medical, dental, and vision
- Accrued paid time off (PTO)
- 401(k) with company match
- Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
- Ongoing leadership training and career growth opportunities
- Free shift meals 50% employee discount
Salary : $58,000 - $60,000