Business Operations Associate, Clinical

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You'll Be Doing:

We're looking for a Business Operations Associate for the Clinical Team. This position works closely with the Clinical team on initiatives and projects to monitor performance, validate outcomes, identify improvement opportunities that can be leveraged strategically, clinically and operationally. You'll be part of a remote-friendly team of clinicians and operations team members, reporting directly to our Sr. Manager of Business Operations, Clinical. Your responsibilities will include:

• Create scalable systems, automations, workflows and operational processes to support clinical quality operations
• Track and maintain metrics to monitor progress against clinical OKRs
• Identify and implement innovations to maximize quality, speed and efficiency of the Clinical Excellence team
  
  

Salary range: $105,000 - $117,000 USD

You'll Be a Good Fit If:

• You have at least 3 years of experience in business operations and strategy at a startup or consulting firm
• You have experience in automating manual processes
• You've worked alongside or within Clinical teams
• You're proficient in Google sheets (required)
• You're also skilled in building workflows in Hubspot (preferred)
• You have strong problem-solving skills with the ability to structure ideas, prioritize, scope, document, and communicate a clear plan of action
  
  

If you don't meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
• Mental & Physical Health Support: Weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
  
  

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.