What are the responsibilities and job description for the IT Support Technician position at GROW OP FARMS LLC?
IT Support Technician
Information Technology | Full-Time | Entry-Level Network & Support Role
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Pay |
$19.50 per hour |
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Location |
Spokane Valley, WA — right off I-90 |
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Schedule |
Full-Time, Sunday–Thursday, 7:00 AM–4:00 PM |
About Us
Grow Op Farms (operating as Phat Panda) is a leading cannabis cultivation and production company based in Spokane Valley, Washington, with additional operations across Washington, California, and Massachusetts. Our IT team keeps the systems, networks, and hardware running smoothly that our production facility depends on every day.
Job Summary
We're looking for an entry-level IT Support Technician to help troubleshoot and maintain the computer network at our Spokane Valley facility. This is a hands-on role covering everything from printer and connectivity issues to running network cable and supporting our security camera systems. It's a great fit for someone early in their IT career who's eager to build real-world network support experience.
Compensation & Schedule
• Pay: $19.50 per hour
• Pay Increases: Scheduled quarterly raises
• Schedule: Full-Time, Sunday through Thursday, 7:00 AM–4:00 PM
• Consistency: A steady weekly schedule so you can plan your life outside of work
Benefits & Perks
• Health Coverage: Medical, dental, vision, and life insurance for full-time employees
• Paid Time Off: 40 hours of PTO for full-time employees
• Product Perks: Monthly product samples — get to know what you help support
• Food & Fuel: Catered meals from local food trucks and favorites every Tuesday and Wednesday, plus a Monday bagel and donut bar
What You'll Do
• Troubleshoot printer issues across the facility
• Diagnose and resolve network connectivity issues
• Troubleshoot computer application issues
• Run network and low-voltage cable
• Terminate Cat 5e/6 network cable
• Assist with security camera adjustments
• Support special projects and Research & Development initiatives as assigned
• Take on other IT and facility support duties as needed
What You Bring
• Must be 21 years of age or older
• High school diploma or GED
• Six months of IT support or network administration experience preferred, or equivalent experience
• Working familiarity with word processing, spreadsheet, and internet software; experience with BiotrackTHC or similar tracking software is a plus
• Comfortable walking, standing, reaching, and carrying up to 40 lbs for extended periods, with occasional climbing and crawling
• Strong problem-solving skills and the ability to prioritize competing demands in a fast-paced setting
• Clear communication skills, both written and verbal, with a customer-service mindset
Ready to Join Our IT Team?
If you're detail-oriented, dependable, and ready to grow your IT career in a hands-on environment, we'd love to hear from you. Apply today and help keep Phat Panda's network running strong.
Grow Op Farms is an Equal Opportunity Employer. In accordance with the Washington Fair Chance Act, criminal background checks are not conducted during the initial application process and are only requested after a conditional offer of employment has been made. Pursuant to Washington State SB 5123, pre-employment screenings do not test for nonpsychoactive cannabis metabolites.
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