EverBowl Customer Service Representative - Full-Time

EverBowl - Now hiring

Department: Store Operations
Reports To: Store Manager
Position Type: Full-Time 
Work Location: Spokane Valley, Washington
Compensation: Starting at $18.00 per hour, plus tips

Position Summary

The Customer Service Associate provides friendly, efficient, and welcoming service to customers while preparing and serving high-quality açaí bowls, smoothies, and other menu items. This position supports daily store operations by maintaining product quality, processing transactions accurately, keeping the store clean and organized, and ensuring a positive customer experience.

Essential Duties and Responsibilities

Customer Service

• Greet customers and provide prompt, friendly, and professional service.
• Assist customers with menu selections, ingredients, toppings, and customization options.
• Answer questions about products, pricing, promotions, and available menu items.
• Accurately enter orders and process cash, credit card, and other payment transactions.
• Address routine customer concerns professionally and refer more complex issues to management.
• Maintain a welcoming environment that encourages repeat business.

Food Preparation and Quality

• Prepare açaí bowls, smoothies, and other menu items according to established recipes and presentation standards.
• Customize orders according to customer preferences and accurately communicate available ingredient and allergen information.
• Follow applicable food safety, sanitation, and food handling procedures.
• Monitor ingredient freshness, product quality, and portion sizes.
• Restock toppings, fruit, açaí bases, cups, utensils, and other supplies as needed.
• Properly store, label, rotate, and dispose of food products in accordance with established procedures.

Store Operations

• Maintain cleanliness and organization throughout food preparation stations, service counters, and customer areas.
• Clean and sanitize work surfaces, equipment, utensils, and food preparation areas throughout the shift.
• Complete assigned opening and closing duties.
• Assist with inventory counts, supply organization, and reporting low-stock items to management.
• Follow cash-handling procedures and maintain accurate transactions.
• Help maintain attractive product displays and support promotional activities.
• Work collaboratively with team members to support efficient daily operations.

Compliance and Professionalism

• Follow company policies, procedures, and applicable federal, state, and local food safety requirements.
• Obtain and maintain a valid Washington State Food Worker Card as required by law. New employees may work for up to 14 days before obtaining the card if they receive the required food safety training from the employer.
• Maintain appropriate personal hygiene and comply with applicable dress code and food safety requirements.
• Demonstrate reliability, punctuality, and a strong work ethic.
• Communicate respectfully with customers, coworkers, and management.
• Perform other related duties as assigned.

Qualifications

• Previous customer service, food service, or retail experience preferred but not required.
• Strong communication and interpersonal skills.
• Friendly, positive attitude and a customer-focused approach.
• Ability to learn menu items, recipes, and point-of-sale systems.
• Basic math skills and the ability to handle transactions accurately.
• Ability to work independently and as part of a team.
• Strong attention to detail and commitment to cleanliness.
• Ability to follow food safety procedures and applicable health requirements.

Physical Requirements

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, reach, and bend as needed to perform customer service, food preparation, cleaning, and stocking duties.
• Ability to lift and carry supplies, ingredients, and other items consistent with the actual requirements of the position, with or without reasonable accommodation.
• Ability to work in a fast-paced environment while maintaining accuracy, product quality, and customer service standards.
• Ability to work safely around food preparation equipment, refrigerated ingredients, and cleaning products.

Work Environment and Schedule

This position operates in a fast-paced food service environment. Employees may be scheduled to work mornings, evenings, weekends, and holidays based on business needs.

Compensation

The starting wage for this position is $18.00 per hour, plus tips. Tips are paid in addition to the hourly wage and do not replace the employer's obligation to pay applicable minimum wages. Actual tip earnings may vary based on tips received.

Performance Expectations

Successful employees are expected to:

• Provide friendly, professional, and efficient customer service.
• Prepare orders accurately and consistently.
• Follow food safety, sanitation, and company procedures.
• Maintain a clean, organized, and appropriately stocked work area.
• Demonstrate dependable attendance, teamwork, and professionalism.
• Contribute to efficient store operations and positive customer satisfaction.

Equal Employment Opportunity and Reasonable Accommodation

The company provides equal employment opportunities to applicants and employees in accordance with applicable law. Reasonable accommodations will be considered for qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship under applicable law.

Salary : $18