What are the responsibilities and job description for the Customer Service position at Grow Fortuna ltd?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves interacting with clients, resolving inquiries, and ensuring a positive customer experience. A successful representative will be adept at handling various tasks, including data entry and outbound calling, while maintaining professionalism and efficiency.
Job Title: Customer Service Representative
Location: vesu, surat
Job Type: full -Time (short time)
Department: Customer Experience Support
Job Summary
We are seeking a friendly, empathetic, and solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products or services.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions within time limits.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Collaborate with internal teams to improve customer experience and ensure satisfaction.
- Provide feedback on the efficiency of the customer service process.
- Stay updated on product knowledge and company policies.
Requirements & Qualifications
- 12th pass, collage student's & freshers
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and problem-solving skills.
Preferred Skills
- Multilingual abilities are a plus.
- Experience in stock market and fresher.
- Knowledge of stock market.
Compensation & Benefits
- Competitive salary based on experience.
- Opportunities for growth and advancement.
- Supportive and inclusive work environment.
contact ; 9033247979
fresher are allow
Job Type: Full-time
Pay: From $12,000.00 per month
Benefits:
- Flexible schedule
Ability to Commute:
- Rio Rancho, NM 87144 (Preferred)
Ability to Relocate:
- Rio Rancho, NM 87144: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12,000