What are the responsibilities and job description for the Bilingual Operations Coordinator / Dispatcher position at Grove Tree Service & Landscaping?
Grove Tree Service is a growing, premium tree care company based in Miami, Florida. We provide tree removal, pruning, stump grinding, arborist consulting, and related services to residential and commercial customers throughout South Florida.
We are building a highly professional, process-driven operation and are looking for an exceptional Bilingual Operations Coordinator / Dispatcher to become a key part of our team.
This is not a typical virtual assistant position. You will play an important role in coordinating customers, schedules, and field operations for a growing U.S. service company.
You will serve as a central point of coordination between our customers, office, management team, and field crews.
Your primary responsibilities will include:
- Answering inbound customer calls professionally in English and Spanish
- Qualifying new leads and scheduling estimates
- Managing customer appointments and schedule changes
- Coordinating the daily and weekly schedules of multiple field crews
- Communicating schedule changes, delays, and arrival information to customers
- Helping manage cancellations, weather disruptions, and unexpected operational issues
- Monitoring schedules and proactively identifying conflicts or inefficiencies
- Preparing the following day's schedule for management review
- Keeping customer and scheduling information accurate in our CRM
- Helping resolve routine customer issues while knowing when to escalate more complex situations
You will regularly communicate with company owners, operations management, arborists, crew foremen, and customers.
The ideal candidate is highly organized, calm under pressure, and naturally good at solving problems.
You should be someone who can handle a situation like this:
Instead of waiting for instructions, you can quickly assess the situation, communicate with the right people, and help find the best solution.
- Fluent spoken and written English
- Fluent Spanish
- Excellent phone and customer communication skills
- Exceptional organization and attention to detail
- Ability to manage multiple priorities simultaneously
- Strong problem-solving skills and judgment
- Comfortable using technology and learning new software
- Reliable high-speed internet and professional remote workspace
- Availability Monday–Friday, 7:00 AM–4:00 PM Eastern Time
- Reliable, responsive, and comfortable working independently
We strongly prefer candidates with experience in one or more of the following:
- Dispatch or scheduling
- Field service operations
- HVAC, plumbing, electrical, landscaping, roofing, or restoration
- Logistics or transportation
- Customer service or call-center operations
- Operations coordination
Tree service experience is not required.
We care more about your ability to organize people, solve problems, communicate professionally, and keep an operation moving.
We are looking for someone who wants to become a meaningful, long-term part of a growing company.
This role has the potential to grow significantly as the company expands. You will work directly with company ownership and operations leadership and have the opportunity to take on increasing responsibility over time.
We are not looking for someone to simply answer emails or perform repetitive administrative tasks. We are looking for someone who can eventually become an essential part of our operational infrastructure.