What are the responsibilities and job description for the Full-Time Dispatcher position at Grove Transit?
Schedule Options (Monday–Friday):
- Shift: 8:00 PM – 5:00 PM
- Shift : 4:00 PM – 12AM
Job Description:
We are seeking two reliable and detail-oriented Dispatchers to join our team. This role is responsible for coordinating operations, communicating with drivers/field staff, and ensuring timely and efficient service delivery.
Key Responsibilities:
- Answer incoming calls and respond to service requests
- Dispatch drivers or personnel in an efficient and timely manner
- Monitor schedules and track job progress
- Maintain accurate logs and records
- Communicate clearly with team members and customers
- Handle issues or delays professionally and promptly
Qualifications:
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Prior dispatch or customer service experience preferred (not required)
- Dependable and punctual