Administrative Trip Entry Clerk

Position Summary

Grove Transit is looking for an Administrative Trip Entry Clerk to provide basic administrative and data-entry support for Go Ride operations.

This is an entry-level position, and training will be provided. No previous transportation or dispatching experience is required.

The primary responsibility of this position is simple: monitor incoming emails and enter transportation requests and trip information into our computer system.

The ideal candidate is someone who is comfortable using a computer and email, pays attention to details, can follow instructions, and is willing to learn.

This is not a dispatcher position. Transportation and dispatching decisions will be handled by the appropriate Dispatch or Operations team members.

What You'll Do

• Monitor an assigned email inbox for transportation requests.
• Enter trip information from emails into the transportation system.
• Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time.
• Update trips when changes or cancellations are received.
• Double-check information before submitting it to help prevent data-entry errors.
• Let a supervisor or designated team member know when information is missing or unclear.
• Forward questions or issues to the appropriate team member when needed.
• Keep up with incoming emails during your assigned shift.
• Follow established instructions and procedures for entering trips.
• Assist with other basic clerical and administrative tasks as needed.

Minimum Qualifications

• High school diploma or GED.
• Basic computer skills.
• Comfortable using email.
• Able to learn a computer-based transportation system.
• Able to accurately copy information from an email into a computer system.
• Able to follow written and verbal instructions.
• Good attention to detail.
• Dependable and able to maintain regular attendance.
• Able to communicate professionally with coworkers and supervisors.

Helpful, But Not Required

Experience with any of the following is helpful, but you do not need this experience to apply:

• Microsoft Outlook or other email programs
• Data entry
• Office or clerical work
• Customer service
• Transportation or healthcare
• RouteGenie or similar software

What We're Looking For

You may be a good fit for this position if you:

• Are comfortable working on a computer throughout the day.
• Can read an email and accurately enter the information into another system.
• Pay attention to names, addresses, dates, and times.
• Can follow a step-by-step process.
• Are comfortable asking questions when you are unsure.
• Can stay organized while receiving multiple emails.
• Are dependable and ready to learn.

Work Schedule

This is a full-time daytime position, Monday through Friday.

Regular and reliable attendance is required.